Supervisory Medical Support Assistant

This position serves as a Supervisory Medical Support Assistant (MSA) in the Office of Community Care (OCC) at the Robert J. Dole Wichita VAMC. Incumbent is under the supervision of the Nurse Manager of OCC. Incumbent is responsible for directing coordinating and supervising a variety of administrative and clerical functions necessary to provide quality and timely healthcare to our Veterans.

The incumbent has full administrative and professional responsibility for directing the MSAs activities. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.

The incumbent must consider the healthcare system strategic goals of maximizing current and future resources improving clinical delivery continuum of care promoting positive image of customer satisfaction within the Medical Center. Directs and coordinates the activities of administrative staff assigned to the clinic areas and integrating workloads and assignments to fully utilize all available resources.


The incumbent is responsible for training employee in this section. This training is continuous due to employee turnover and the constant changes in regulations procedures and Medical Center duties. The incumbent prepares written and/or verbal instructions on new and/or revised policies and procedures.

Provides advice on new clinical support procedures when clinical programs are added or changed. Maintains current knowledge of new VA rules and regulations on clinical and administrative aspects of available medical care programs. Performs other related duties as assigned.


Work Schedule: Monday-Friday 8am-4:30pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: FS#000000
Relocation/Recruitment Incentives: Not authorized

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

• Experience: None
• Education: High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.

Grade Determinations:

GS-8 Experience Requirement: In addition to the basic requirements you must possess the following:One (1) year of experience equivalent to the next lower grade level (GS-7) leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient outpatient or interdisciplinary setting.


Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting.

AND

Demonstrate the following knowledge skills and abilities (KSAs):

1. Ability to provide the full range of administrative and supervisory duties in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
2. Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings orientations staff development and training related to administrative functions in a patient support setting.
4. Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.
5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment.

To be creditable the experience must have demonstrated the knowledge skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

**You MUST address the KSAs in your resume to be found qualified.**

Reference: For more information on this qualification standard please visit full performance level of this vacancy is GS-08.

Physical Requirements: The work is primarily sedentary but may require some walking bending stooping standing stretching and carrying objects such as files/binders. Work also requires spending considerable time performing keyboarding and telephone duties.