Supervisory Medical Support Assistant

Total Rewards of a Allied Health Professional

TARGETED APPLICANTS ARE CURRENT PRIMARY CARE SERVICE LINE (PCSL) EMPLOYEES ONLY AND MYRTLE BEACH PCSL LOCATION EMPLOYEES. Supervisor provides direct assistance and supervision to the admin staff of the of the Myrtle Beach CBOC in Myrtle Beach SC. The supervisor is responsible for overseeing approximately (10) GS-06 Medical Support Assistants (MSAs) and (1) GS-07 Lead MSA. The responsibilities of this position include providing program oversight while directly managing and capturing the programs daily monthly and quarterly statistical data.

The supervisory monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities and will oversee the admin functions for Primary Care and Specialty Care at the Myrtle Beach Clinic. Incumbent gives on-the-job training to new employees in accordance with established procedures and practices.

This position requires an understanding of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures Consult Processes and Procedures Outpatient Clinic Practice Management Process for managing patients when patient demand exceeds current clinic capacity Priority Scheduling for Outpatient Medical Services and inpatient hospital care for service-connected Veterans. Knowledge of VA regulations Systems Redesign Principles local Medical Center Memoranda/policies and standard operating procedures. The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Advanced Medical Support Assistant (AMSA) staff to include other Program Support Staff and is a foundational role within the Primary Care Service. Other assigned duties but are not limited to:

• Providing program oversight while directly managing and capturing the programs daily monthly and quarterly statistical data in order to track/report all services provided by the Primary Care Service.
• Resolve complex problems to ensure patient services are met.
• Evaluate new products equipment and systems to make recommendations for improved operations.
• Identify educational or training needs.
• Make final decisions on selections.
• Evaluate performance and take disciplinary action when necessary.
• Working collaboratively with the clinic nursing/physician supervisors.
• Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
• Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 Part II Chapter 3 Section A paragraph 3.j.
• Experience/Education:
  • Six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
  • One year above high school; OR
  • Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

• Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient outpatient or interdisciplinary setting.

• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
• Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings orientations staff development and training in a patient support setting.
• Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.
• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment.