Supervisory Medical Support Assistant (MAS)

VA Careers - Medical Support Assistant: and program responsibilities include but not limited to the following:

• Coordinates directs and ensures quality management of the patient care administrative activities. Accountable for daily oversight of all activities and direct supervision of the AMSA staff in OSS ensuring compliance with all requirements quality control program management reporting and special projects.
• Responsible for time and leave administration incentive awards programs motivation and morale administrative disciplinary actions recruitment and placement position management and classification preparing position descriptions overseeing semi-annual and annual evaluations counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities.
• Evaluates and writes performance appraisals and provides feedback to employees concerning their performance.
• Coordinates the collection and reporting of patient data from areas under incumbents responsibility/authority. Participates in performance improvement and strategic planning activities through data collection and report preparation as requested by Supervisor.
• Responsible for developing maintaining and monitoring standards for appropriate responses to patient requests for assistance. Responsible for handling patient complaints and patient advocacy issues for areas of purview. Investigates situations that require special action such as congressional inquiries or formal complaints and drafts an appropriate response.
• Reviews work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee. Informs employees about the policies procedures and practices of management as they relate to the duties in the work area. Informs higher level supervisors of anticipated vacancies increased workload or other circumstances to obtain replacements temporary help or additional staff.
• Provides direct on-the-job training for employees broadens employee training and provides backup skills by cross training.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: To qualify for this position all applicants must possess the following:

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience and/or Education requirement
  • Experience. No experience required.
  • Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

1. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
2. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
3. Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
4. Ability to provide briefings orientations staff development and training in a patient support setting.
5. Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.