Supervisory Medical Support Assistant

Total Rewards of a Allied Health Professional

Duties include but are not limited to:

• MSAs at this level interviews and selects new employees subject to the approval of the Chief Health Administrative Service. Tracks the progress of new employees evaluates the performance of all assigned Medical Support Assistants(MSA) Advanced Medical Support Assistant (AMSA) and Lead Medical Support Assistants (LMSA) counsels when necessary and submits justifications for incentive awards or personal actions.
• Identifies and anticipates changes or trends which could have Medical Center wide significance or create substantial changes in MSA/AMSA/LMSAs. Develops and maintains a quality improvement program for the MSA/AMSA/LMSA collects data on performance such as customer service and accurate order implementation. Ensures ongoing multidisciplinary teamwork excellent customer service and professionalism.
• Plans and directs the MSA/AMSA/LMSA activities within eligibility travel call center compensation and pension and inpatient and outpatient clinical areas. Ensures administrative procedures are accomplished in accordance with specified guidelines and within established timeframes.
• Operates in highly diversified medical complex; the supervisor administers a program that is broad diversified and requires high performance and leadership qualities of the incumbent.
• Makes personnel assignments adjusting schedules to cover frequent absence of personnel on short notice and for ensuring that adequate coverage of assigned area is always maintained.
• The supervisor reviews appointments insurance card scanning pre-registration encounters consults incomplete orders and patient movement reports for results achieved technical soundness and conformance with applicable regulations policies and requirements of the Health Care system.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education:

• Experience. Six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
• Education. One year above high school; OR
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

• Such employees may be reassigned promoted or changed to a lower grade within the occupation.
• Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
• If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
• Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings orientations staff development and training in a patient support setting
• Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.
• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment.

• Previous Supervisory Experience.
• Previous experience resolving complex issues concerning: Patients Coworkers visitors.
• 1 year of experience conducting briefings orientations staff development and training.
• Experience conducting performance evaluations for subordinates.
• Previous Lead MSA Adv MSA MSA experience.
• Experience working closely with upper management..