Supervisory Medical Support Assistant

Total Rewards of a Allied Health Professional

This position serves as a Supervisor for Medical Support Assistants at the VA Maine Medical Center. The position is responsible for planning directing and controlling work for the lower grade Medical Support Assistants. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).

Duties may include but are not limited to:

• Set and adjust short-term priorities.
• Prepare schedules for work completion.
• Establishes work priorities.
• Identifies developmental training needs of employees.
• Provides or arranges for training.
• Reviews work produced.
• Analyzes weekly reports to evaluate production and takes appropriate action.
• Conducts regular staff meetings with the medical support assistants.
• Attends required Section meetings and other meetings throughout the facility.
• Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns.
• Maintains clerical guidelines and manuals.
• Preparation of material to be used in training new employees.
• Responsible for training auxiliary personnel such as temporary work study and volunteers used for intermittent heavy workload
  areas.
• Offers expert advice on administrative details and procedures Present findings to the Supervisor and respective Service Line designees for corrective action.
• Ensure subordinates serve as the initial point of contact.
• Performs work involving collection compilation and/or tracking of data and statistical information.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience: None.
• Education: High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• Foreign Education: To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

1. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
2. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements.

1. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment.
2. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
3. Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
4. Ability to provide briefings orientations staff development and training in a patient support setting.
5. Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.