Supervisory Medical Administration Specialist

Supervisory Medical Administration Specialist for the Business Office reporting directly to the Chief of the Business Office. This position is primarily responsible for the implementation of streamlined processes & procedures that will systematically improve processes both within the Business Office and associated processes throughout the VAMC including Community Clinics. The major duties of this position include but are not limited to:

• Track and report performance improvement and data management related activities affecting the operational efficiency and effectiveness of program
• Develop procedures for establishing operating and assessing the effectiveness of patient administration and processing data quality systems
• Review the work of staff members at various stages of completion to assure compliance
• Investigates and analyzes adverse VHA patient administration and processing data quality trends or conditions and initiates corrective action
• Consults with staff and managers to identify opportunities for related data quality improvement
• Assesses the productivity effectiveness and efficiency of administrative support and staff activities
• Identifies and corrects problems as they pertain to capturing accurate workload information
• Develop ways to obtain or develop data tools to evaluate the operations which requires development of policies and guidelines

Work Schedule: Monday - Friday 7:30 AM - 4:00 PM CT
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administration Specialist/PD706980
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/27/2026.

TIME-IN-GRADE REQUREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

• Examples of appropriate SF-50s include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50s at the highest grade held with an effective date more than one year old.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. This experience must equip the applicant with the particular knowledge skills and abilities to perform successfully the duties of this position. Specialized experience is defined as:
  • Requires significant knowledge and skill of specialized reports and techniques to accurately and timely analyze and evaluate the effectiveness and efficiency at the facility level.
  • Manages and oversees personnel and programs to ensure work is completed in accordance with VHA Directives Handbooks and Chief Business Office Procedure Guidebooks (Hospital Policy Manuals).
  • Identifies and corrects problems as they pertain to capturing accurate workload information.
  • Possesses strong knowledge in Decentralized Hospital Computer Program Systems (VISTA) and Business Office Software programs and reports and functional ability in the use of Microsoft Access Word PowerPoint and Excel.
  • Applies analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of VHA patient administration and processing operations.
  • Demonstrates knowledge of pertinent laws regulations polices and precedents that affect the use of program and related support resources in VHA patient administration and processing activities.
  • Communicates orally and in writing with strong presentation skills.

PLEASE NOTE: We will not make assumptions when reviewing applications. Your experience must be fully documented in your resume and must include job title duties month and year start/end dates AND hours worked per week to receive proper evaluation. If any positions held are federal positions you MUST indicate which GS level you held in the position(s).

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Manager