Supervisory IT Specialist

• Plans and coordinates the installation testing operation troubleshooting and maintenance of hardware and software systems.
• Coordinates the delivery of customer support services including installation configuration troubleshooting customer assistance and/or training in response to customer requirements.
• Directs the planning installation configuration testing implementation and management of the systems environment in support of the organizations IT architecture and business needs.
• Directs the planning design implementation documentation assessment and management of the enterprise structural framework to align IT strategy plans and systems with the mission goals structure and business processes of the organization.
• Exercises supervisory personnel management responsibilities.
• Advises and provides counsel to employees regarding policies procedures and directives of management.
• Perform reviews and evaluations of information technology processes and procedures to support the planning design and implementation of new or improved technology systems to meet business needs.

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period depending on your appointment type unless previous federal service is creditable. During this time your employment will be evaluated and we may consider: your performance and conduct the needs and interests of the agency whether your continued employment would advance organizational goals of the agency or the Government and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
• This is a Testing Designated Position (TDP).
• If selected you will be required to submit Form OGE-450 within 30 days of your initial appointment date and annually thereafter. Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR Part 2635 Sub part E regarding business or personal transactions with applicants borrowers or business contacts who have or who are seeking business with this Agency. Selectee must be able to obtain and maintain a security clearance. If selected you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions specialized experience and/or education as defined below.

BASIC REQUIREMENT: To qualify for this position you must have IT-related experience demonstrating each of the competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations
• Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Teamwork - Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.

• Ability to provision enterprise servers (on premise/cloud based) and provision VMware resources in Microsoft Azure.

• Experience advising and providing counsel to employees regarding policies procedures and directives of management.

• Experience leading supervising and providing technical support assisting other team members with handling incidents that occur with system hardware or applications.

• Knowledge of 5G cellular concepts including provisioning deploying and troubleshooting remote connections.

• Experience with configuring and maintaining network devices (router switches and firewalls).

• Ability to design and provision network resources in Azure.