Supervisory IT Specialist

As a Supervisory IT Specialist you will:

• Establish program priorities policies and operational framework that govern desktop engineering activities with a strong emphasis on workstation security patching vulnerability remediation and controlled deployment of software and configuration changes. Ensure desktop engineering staff plan coordinate and execute workstation software deployments and security patches in a phased tested and communicated manner that minimizes enterprise-wide impact and disruption to the user community.
• Manage and provides leadership to the desktop engineering function ensuring that desktop engineering services are effectively planned coordinated and executed to support HRSAs enterprise end user computing environment. Directs the work of federal desktop engineering staff and oversees contractor-performed technical services to ensure alignment with agency priorities security requirements and operational standards
• Develop implement and maintain desktop configuration standards baselines and software standards that meet business operational and cybersecurity requirements. Ensures consistent application of standards across the enterprise desktop environment
• Provide direct supervisory authority over assigned federal employees including performance management employee development and workforce clear expectations priorities and accountability to ensure staff are committed to efficient execution of work and delivery of high-quality desktop engineering services
• Support budgeting acquisition planning and contract management activities related to desktop engineering services including development of Statements of Work (SOWs) Service Level Agreements (SLAs) and technical requirements

• U.S. Citizenship required
• Males born after December 31 1959 must be registered or exempt from Selective Service -
• Suitable for federal employment
• Meet time in grade restrictions by the closing date of the announcement
• Appointment will be subject to the applicants successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• All qualification requirements must be met by the closing date.
• A financial disclosure statement may be required.

WHAT WE ARE LOOKING FOR

Basic Qualifications: The 2210 series has an Individual Occupational Requirement that must be met and can be viewed here. There is no Group Coverage Qualification Standard for this series.

BASIC REQUIREMENT: Individuals must have IT-related experience demonstrating each of the nine competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making - Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills - Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations.
Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
Teamwork - Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.
NOTE: Your resume must support your response to this question. Failure to provide sufficient evidence of the required competencies in your resume may result in an ineligible rating.

Minimum Qualifications: You must have one-year specialized experience to perform successfully the duties of the position. To be creditable specialized experience must have been equivalent to at least the GS-13 grade level in the Federal service performing ALL of the following:

• Overseeing daily operations of desktop engineering and endpoint support staff assigning work setting priorities reviewing technical solutions and ensuring escalated Tier 3 issues were resolved within established service level agreements.
• Leading enterprise desktop engineering initiatives supporting a federal user base coordinating workstation deployments configuration management and lifecycle refresh activities.
• Coordinating workstation security patching and vulnerability remediation activities by working with cybersecurity teams and contractors to test validate and deploy updates in accordance with federal security requirements.
• Providing technical direction to contractor teams performing desktop engineering and endpoint management services monitoring performance validating deliverables resolving service gaps and ensuring alignment with SOW requirements and SLAs.