Supervisory Information Technology Specialist
Job Location:
Nogales, AZ - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Organizational Location: This position is with the Department of Homeland Security within U.S. Customs and Border Protection Office of Information and Technology Field Support Directorate Southwest Region located in Nogales AZ.
This announcement has been amended on 08/06/2026 to extend the closing date to 08/10/2026.
Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles concepts and methods to support Information Technology systems and services. This position starts at a salary of $108455.00 (GS-13 Step 1) to $140994.00 (GS-13 Step 10).
In this Supervisory Information Technology Specialist position you will become a key team member of Homeland Security professionals providing support and guidance on Information Technology systems and services.
Typical work assignments include:
- Providing technical guidance to and overseeing a team in the selection and application of appropriate problem solving methods and techniques.
- Identifying distributing and balancing workload and tasks among employees in accordance with established work flow skill level and/or occupational specialization.
- Analyzing planning and developing network systems hardware and software installations consistent with existing and planned network infrastructures.
- Diagnosing and resolving difficult customer-reported incidents and problematic trends to improve operational capability.
- You must be a U.S. Citizen to apply for this position
- Males born after 12/31/1959 must be registered with Selective Service
- Primary U.S. residency for at least three of the last five years (additional details below)
- All pre-employment processes will be conducted in English
- You may be required to pass a background investigation
- CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
- As an employee of CBP you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees and to CBP employees specifically as well as the criminal conflict of interest statutes. Once you enter on duty these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
- DHS uses E-Verify an internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities..
- Bargaining Unit: This position is not covered under the bargaining unit.
Basic Requirements: Individuals must have IT-related experience demonstrating each of the four competencies listed below
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:
- Supporting IT systems and services by developing new methods approaches and procedures; diagnosing and resolving problems in response to customer reported incidents involving different platforms operating systems applications and desktop configurations
- Researching evaluating and providing feedback on problematic trends and patterns
- Planning designing developing and integrating network systems consistent with existing or planned network infrastructures
- Installing configuring troubleshooting and maintaining customer hardware and software
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
You must:
- Meet all qualification requirements including education if applicable to this position subject to verification at any stage of the application process; and
- Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/10/2026.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and/or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link: Applicant Resources CBP Careers
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
- Working for the U.S. Government as a federal civilian or as a member of the military
- A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
- Participation in a study abroad program sponsored by a U.S. affiliated college or university
- Working as a contractor intern consultant or volunteer supporting the U.S. government
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.
Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in residence training in Harpers Ferry WV. Note: This training may be waived if previously completed.
On Call: This position may require the incumbent to be on call 24 hours per day seven days per week.
Passport: There may be international duty assignments which would require you to obtain an official passport.
Motor Vehicle Operation: You must possess a valid state drivers license at the time of appointment.
Physical Demands:
- You may be required to climb tall ladders towers and other structures.
- You may be required to perform lifting and/or moving of equipment up to 50 pounds.
- The work may be performed in an electronics shop remote sites (which may require alternative modes of transportation) and/or in outlying and remote stations.
- You must work under conditions of extreme stress and tension as a result of the need to maintain equipment in optimum working conditions.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Manager
