Supervisory Health System Specialist (Centralized Appointment Center)

Total Compensation Package - Check out IHSs outstanding total compensation package for this job:
Health System Specialist Total Compensation Pay ()

• Performing supervisory duties such as directing and overseeing the activities of the appointment center management of the scheduling/appointing system manage and monitor workload and assignments evaluate employee performances conduct training and orientation to employee of the appointment center.
• Responsible for continuous quality improvement duties such as develop implement and maintain internal quality control system to measure effectiveness of the appointment center establish and maintain production control to evaluate quantity and quality of workload accomplishments.
• Conduct operations analysis and improvement duties such as compile data and prepare reports to review internal process and proposes improvements to promote efficiency and cost savings monitor routine activities to ensure compliance with established policies and procedures conduct complex research of determining eligibility of patients patient registration and billing to resolve discrepancies.
• Exercises delegated authority to make preliminary determinations in cases of questionable eligibility and third-party liability.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

A one-year supervisory/managerial probationary period may be required upon selection/placement.
Confidential Financial Disclosure Form required.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicants financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility maintain good standing with creditors and satisfy all legal financial obligations prior to applying.

Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENT(S):
Individual Occupational Requirements

• Undergraduate and Graduate Education: Major study -- hospital administration public health administration or related fields such as business or public administration with course work in health care administration; OR
• Specialized Experience (for positions above GS-5): Progressively responsible analytical or administrative or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following:
  • Missions organizations programs and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide agency and facility systems and requirements in various administrative areas such as budget personnel and procurement.
• Special Provision for Inservice Placement: Successful complete of an agency-sponsored on-the-job training program may be substituted for qualifying experience provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
  • Assignments providing a knowledge of basic health system administration philosophies practices and procedures and basic government administrative policies and requirements;
  • Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses work assignments must be characteristic of the grade level to which he or she is assigned); and
  • Oversight by an experienced health system administrator with periodic evaluation of the individuals progress and appropriate adjustment of the training program.

• Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Providing technical assistance and support to program staff on matters involving oversight of patient registration and alternate resources program for a complex health care facility. Working closely with various outpatient clinics ensuring front end and phone support meet the needs of the clinic they are supporting. Supervisory experience directing a unit or department training requirements recruitment for vacancies departmental schedules and evaluating performance for unit or department; OR
• Masters degree or equivalent degree that included the major study in hospital administration public health administration or related fields such as business or public administration with course work in health care administration OR;
• Completion of two full years of progressively higher-level graduate education leading to such a degree that included major study - hospital administration public health administration or related fields such as business or public administration with course work in health care administration. OR
• LL.B. or J.D. if related that included major study -- hospital administration public health administration or related fields such as business or public administration with course work in health care administration.