Supervisory Health System Spec

Duties to include but may not limited to the following:

• Direct and oversee ambulatory care operations clinic practice management and access tocare across the medical center and CBOCs
• Analyze operational access quality workload and performance data to improve efficiencyand patient outcomes.
• Supervise evaluate mentor and develop subordinate supervisors and staff.
• Develop strategic plans policies business plans and process improvement initiativessupporting ambulatory care.
• Prepare and manage budgets staffing plans resource allocation and cost analyses.
• Coordinate with executive leadership VISN VACO clinical leaders and externalstakeholders on access initiatives and policy implementation.
• Lead continuous process improvement using Lean data analytics scheduling optimizationand Veteran experience initiatives.

Work Schedule: Monday-Friday 7:30am - 4:00pm or 8:00am - 4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Spec/PD094520
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• To be considered for this position you must complete all required steps in the process. This position requires the application assessment and questionnaire to be fully completed. The assessment measures critical general competencies required to perform the job.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirements (IOR): The 0671 Occupational series has an IOR that must be met:

• IOR Specialized Experience: Do you possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-12) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Health System Specialist Qualifying specialized experience is defined as progressively responsible analytical or administrative or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following:
  • Missions organizations programs and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide agency and facility systems and requirements in various administrative areas such as budget personnel and procurement. OR

IOR Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies practices and procedures and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individuals progress and appropriate adjustment of the training program.

In addition to meeting the IOR you may qualify based on your specialized experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: progressively responsible analytical or administrative or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following:
  • Experience leading ambulatory care operations within a complex healthcare organization including oversight of primary care specialty care mental health and Community Based Outpatient Clinics (CBOCs). Demonstrated experience supervising multidisciplinary administrative teams; leading strategic planning and organizational change initiatives; improving access to care through clinic practice management scheduling optimization consult management demand/capacity analysis and performance improvement methodologies (e.g. Lean Six Sigma). Experience analyzing complex operational and clinical data to develop executive-level recommendations implementing performance metrics managing budgets and resources collaborating with executive leadership physicians and clinical service chiefs and ensuring compliance with VHA Joint Commission and regulatory requirements. Experience with VA clinical and administrative systems (e.g. VistA CPRS SAIL SPARQ Clinic Practice Management tools) is highly desirable.

Preferred Experience:Experience serving as a Group Practice Manager (GPM) Health System Specialist Administrative Officer Practice Manager or equivalent leadership position responsible for ambulatory care access clinic operations and performance management within the Veterans Health Administration.

You will be rated on the following Competencies for this position:

• Analysis and Problem Solving
• Analytical Reasoning
• Communication
• Organizational Performance Improvement
• Stakeholder Management

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Performance of the incumbents duties may require extensive walking per day to meet with the VAMC quadrad Clinic Leads Administrative Leads MAS staff and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via station vehicle or privately owned vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at