Supervisory Digital Services Manager

General Manger Duties:

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning directing and timely execution of a program several program segments (each of which is managed through separate subordinate organizational units) or comparable staff functions including development assignment and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

• Leads and manages a team of highly independent professionals in the development of online or digital projects and programs which may include but are not but not limited to data and digital analytics content strategy content management information architecture understanding quantifying and integrating the customer experience evaluation and management of web services and/or the development of digital products and services that support IRS primary mission of tax administration.
• Oversees professional staff as they develop guidelines procedures and operational changes that improve the effectiveness and consistency of tax administration programs as these programs are developed or improved under digital transformation initiatives to ensure IRS customers digital experiences are effectively measured and managed and meet IRS customer experience goals.
• Responsible for the direct management of assigned personnel; ensures the smooth integration of matrixed personnel into assigned programs and projects. Personnel management includes: setting clear goals for assigned staff to ensure successful delivery of assigned programs or projects providing vision and inspiration by shaping new ideas establish professional relationships with peers and executives lead the analysis and implementation of innovation in assigned branch promote analysis and implementation of effective change ensure effective coordination and collaboration with assigned and affected programs or projects facilitate problem solving and emphasize the importance of critical thinking.
• Sets vision and leads assigned staff to improve assigned program areas objectives goals and methods with an overall goal of improving program delivery identifying actual or potential problem areas and risks which may impact program operations and maximizing the customer experience. These activities include appropriate collaboration with other OLS branches and divisions to create a unified user experience and likely involve close coordination with other IRS Business and Functional Operating Divisions.

• Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time your performance conduct and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends your appointment will be terminated. You are encouraged to actively engage with your supervisor seek feedback and understand role expectations. Additional guidance and support will be provided during onboarding.
• Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

• U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration - Males born after December 31 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

Federal experience is not required. Experience may have been gained in the public sector private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience please indicate dates of employment by month/day/year and indicate number of hours worked per week on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIIFICATION REQUIREMENTS IR-01: You must have one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate: Experience applying management techniques methods theories principles and labor relations concepts sufficient to assure optimum utilization of personnel equipment and space and to accomplish program objectives through combined technical and administrative oversight; Experience planning directing and evaluating work of subordinate managers employees and/or others; Experience applying appropriate operations policies applicable laws regulations rules practices procedures and techniques sufficient to provide oversight and direction in the planning development and implementation of the technical aspects of programs directly related and/or specific to the position being filled; Experience applying budget and fiscal methods used in establishing and maintaining an organization. Experience working on major programs segments organizational structures and/or functional responsibilities specific to the position being filled.

In addition In addition you must have all of the following: Experience with a digital strategy to inform the assessment of program and project interrelationships and goals. Experience in the development implementation and ongoing management of enterprise-wide digital technology plans and programs to improve the delivery of assigned programs and projects. Experience with theories techniques and methodologies of product and project management to ensure optimum utilization of assigned resources. Experience implementing improvements based on analytical results stakeholder and third-party input to integrate the customer experience and facilitating the presentation of Agency information to the public.

AND

You must also meet the following requirements

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education

For more information on qualifications please refer to OPMs Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.