Supervisor, U.S. Retirement Operations

Job Description

This is an opportunity to lead the people and operations that support General Motors U.S. retirement programs and the financial well-being of thousands of employees and retirees. As the dedicated people leader for retirement operations you will guide a team responsible for critical Defined Benefit and Defined Contributionincluding service delivery controls reconciliations audits vendor coordination and issue resolution. You will bring sound judgment operational discipline and a continuous-improvement mindset to a complex highly collaborative environment while developing talent and partnering across HR Payroll Finance Legal Labor Relations and external administrators to deliver accurate compliant and high-quality retirement services.

Key Responsibilities

Retirement Operations Leadership

• Lead day-to-day retirement administration and service delivery across operational processes supporting U.S. retirement plans.

• Provide operational oversight for case management escalations appeals issue resolution and participant support processes.

• Ensure standard work desk procedures controls and record maintenance processes are documented maintained and followed consistently.

• Coordinate work across the team to balance priorities remove roadblocks and maintain execution discipline across multiple workstreams.

People Leadership

• Direct coach and develop a team of retirement operations analysts within a larger U.S. Retirement function.

• Set clear performance expectations provide ongoing feedback support development planning and recognize strong performance visibly and privately.

• Make sound decisions on work assignments resource alignment and team priorities to achieve annual objectives and operational commitments.

• Serve as a technical and operational resource to the team on retirement processes cross-functional coordination and company policies and procedures.

Controls Audits and Compliance Execution

• Oversee reconciliations data validations invoicing support and operational controls tied to retirement administration.

• Monitor operational risks error trends and remediation actions to improve accuracy compliance and service quality.

• Partner with internal stakeholders and external vendors to support compliant execution of retirement processes and operational changes.

• Support implementation of approved initiatives plan changes and operational improvements with strong follow-through and accountability.

Vendor and Stakeholder Management

• Oversee operational vendor service delivery for retirement administration activities and escalate issues as needed to maintain quality and timeliness.

• Collaborate with HR Labor Relations Payroll Legal Finance Communications and external administrators to align operations issue resolution and implementation activities.

• Use data and operational insights to communicate recommendations influence decisions and address stakeholder concerns.

Operational Improvement and Execution

• Identify and implement operational process improvements that strengthen service delivery control effectiveness and team efficiency.

• Analyze operational data and team outputs to identify trends risks and improvement opportunities.

• Support execution of approved changes while maintaining continuity in day-to-day retirement operations.

• Foster a culture of accountability collaboration and continuous improvement across the retirement operations team.

Qualifications

• Bachelors degree in finance actuarial science mathematics economics human resources business administration or a related field; advanced degree or professional designation is a plus.

• 5 years of experience in the benefit or total rewards space.

• 2 years of management experience.

• Significant experience in retirement benefits operations benefits administration or closely related areas.

• Working knowledge of U.S. retirement plan administration and applicable regulatory requirements including ERISA IRS and DOL considerations.

• Experience leading or coordinating operational work involving audits reconciliations escalations vendor management and service delivery.

• Demonstrated experience coaching or leading others.

• Strong analytical communication and organizational skills with the ability to manage multiple priorities in a dynamic environment.

• Proficiency with AI tools Excel PowerPoint and Word PowerBI; experience with reporting tools HR systems and retirement administration processes preferred.

Skills and Competencies

• Retirement operations expertise across Defined Benefit and Defined Contribution administration controls and operational service delivery.

• People leadership coaching and talent development.

• Sound judgment and problem-solving in a complex environment with multiple moving parts.

• Strong collaboration and influencing capability across several job areas and stakeholder groups.

• Operational rigor attention to detail and a strong controls mindset.

• Ability to communicate clearly explain information for different audiences and present recommendations effectively.

• Commitment to GM behaviors ethical standards and a team environment where employees feel supported heard and accountable.

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren MI one time per week at minimum or other frequency dictated by the business

Relocation: This role is NOT eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

About GM

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Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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