Supervisor, Training & Quality

• Develop implement and manage company-wide training programs for new hires and existing employees across field operations and corporate functions.
• Design engaging instructor-led virtual and self-paced learning materials that align with business objectives.
• Oversee onboarding programs to ensure new employees successfully transition into their roles.
• Establish quality assurance standards and auditing processes that improve operational consistency and customer satisfaction.
• Analyze quality metrics customer feedback training effectiveness and operational performance to identify trends and opportunities for improvement.
• Partner with Operations Human Resources Customer Experience and Leadership teams to identify training needs and develop targeted learning solutions.
• Evaluate employee performance through observations quality audits coaching sessions and training assessments.
• Provide coaching and developmental feedback to managers and employees to improve individual and team performance.
• Maintain training records certifications compliance documentation and learning management system (LMS) content.
• Develop standard operating procedures (SOPs) job aids playbooks and process documentation.
• Measure training effectiveness through key performance indicators (KPIs) including quality scores customer satisfaction productivity and employee performance.
• Lead continuous improvement initiatives that enhance operational efficiency and service quality.
• Stay current on adult learning methodologies quality assurance best practices and industry trends.

• Bachelors degree in Business Administration Organizational Development Education or a related field preferred.
• 5 years of experience in training learning & development quality assurance operations or employee development.
• Previous leadership or supervisory experience preferred.
• Experience developing instructor-led and virtual training programs.
• Strong knowledge of adult learning principles and instructional design.
• Excellent presentation facilitation coaching and communication skills.
• Experience creating SOPs training manuals eLearning content and process documentation.
• Strong analytical skills with the ability to interpret data and identify performance trends.
• Proficient in Microsoft Office Suite particularly Excel and PowerPoint.
• Experience using Learning Management Systems (LMS) and quality management tools preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial HVAC or service industry experience is a plus.

Preferred Skills

• Exceptional leadership and team development abilities.
• Strong project management and organizational skills.
• Ability to influence cross-functional teams and drive change.
• Customer-focused mindset with a passion for continuous improvement.
• Excellent problem-solving and decision-making skills.
• Ability to build relationships at all levels of the organization.

Compensation:

This is a salaried exempt role. The salary range for this role and market is between $60000 - $75000 annually. Factors that may affect the starting salary include geography/market and the individuals tenure performance skills education experience and other qualifications of the successful in this role are also eligible for bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:

Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 10 paid holidays and 3 floating holidays per year.

Our Culture:

At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

We may use automated tools including artificial intelligence to support parts of our hiring process such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions please contact