Supervisor, TA Operations (WD Support)

TheTalent Acquisition (TA) Operations Supervisor sits within the broaderTalent Operationsteam andis a frontline people leader responsible for overseeing the day-to-day execution of TA Workday supportprocessesacross therecruitmentlifecycle. This role provides direct leadership coaching prioritization workload management and performance support while ensuring operational activities are delivered accurately consistently compliantly and in alignment with established service expectations.

The role supports centralized scalable and highly repeatable talent solutions by coordinating service delivery managing SLAs resolving escalations monitoring quality supporting reporting and governance and driving continuous improvement. Employees in this role are expected to exercise sound judgment balance competing priorities develop team capability manage operational risks support change and adoption activities and reinforce a culture of service excellence collaboration accountability and continuous improvement.

People Leadership & TeamDevelopment

• Manage day-to-day workload distribution prioritization scheduling capacity planning to ensure service commitments and operational deliverables are met.

• Support employee onboarding training performance feedback career development and continuous learning to strengthen team capability and operational consistency.

• Foster a culture of accountability collaboration inclusion partnership service excellence and continuous improvementin aglobalmatrixenvironment

Operational Service Delivery & Execution

• Oversee the execution of centralized repeatable TAprocesses transactionsticketrequests and operational activities across assigned areas of responsibility.

• Ensure operational work is completed accurately consistentlytimely andin accordance withfirm policies procedures compliance expectations and service standards.

• Research resolve and respond to complex operational questions stakeholder concerns and escalations using best practices documentation andappropriate judgment.

• Escalate high-risk sensitive or enterprise-impact issues appropriately whilemaintainingownership through resolution.

• Identifyoperational risks recurring service disruptions and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.

Process Improvement & Operational Excellence

• Identifyopportunities to improve operational efficiency effectiveness accuracy quality scalability compliance and stakeholder experience.

• Collaborate with stakeholders to evaluate current processes clarify requirements and recommend practical enhancements.

• Support the development implementation testing training and administration of centralized repeatable TAsolutions across enterprise systems and integrated tools.

• Lead orparticipatein process reviews quality audits operational improvement initiatives documentation updates andimplementationreadiness activities.

• Develop andmaintainprocess documentation knowledge articles job aids templates operating procedures and training materials.

• Use a continuous improvement mindset toidentifyefficiencies remove friction and support scalable service delivery.

Stakeholder Partnership & Communication

• Build andmaintainstrong partnerships with Talent leaders Centers of Excellence technology teams and other key stakeholders.

• Serve as a trusted point of contact for operational guidance escalations service updates and stakeholder support.

• Foster a culture of customer service collaboration and partnership while effectively managing stakeholder expectations.

• Partner cross-functionallyto supportthe successful delivery of Talent Operations programs initiatives and services.

Data Reporting & Operational Governance

• Develop and deliver reporting dashboards and operational insights that support business decision-making.

• Leverage data and trends toidentifyopportunities for process improvement risk mitigation resource planning and service optimization.

• Ensure data integrity reporting accuracy and adherence to governance quality assurance and compliance standards.

• Support operational metrics audits and governance activities to drive accountability and continuous improvement.

Training Knowledge Management & Coaching

• Lead onboarding training and knowledge-sharing efforts to ensure team readiness and consistent service delivery.

• Provide coaching and guidance to strengthen operational performance stakeholder support and processexpertise.

• Reinforce operational standards compliance requirements and best practices across the teamsupporting a global matrixorganization.

• Support change management and adoption efforts for new processes technologies programs and service delivery models.

Professional Judgment Risk & Compliance

• Exercise sound judgment to manage priorities resolve escalations mitigate operational risks and support effective service delivery.

• Ensure compliance with policies data privacy requirements internal controls documentation standards and quality expectations.

• Lead issue resolution corrective actions audits and continuous improvement efforts to strengthen operational effectiveness.

• Serve as a role model for accountability professionalism collaboration confidentiality and service excellence.

MinimumRequirements

• Bachelors degree in Human Resources Business Administration Learning and Development Communications or a related field or an equivalent combination of education anda minimumof6yearsrelevantexperience.

• Minimum of 4 years of experience inHR(talent)operationsHR Shared Services or relatedoperational functions.

• Experience providing direct or indirect work direction coaching mentoring onboarding support training or team leadership responsibilities.

• Experience managing operational processesmanagingescalationsparallel prioritiesSLAs quality reviews or process improvement initiativesin a high-volume fast-paced service-oriented environment.

• Experience supportinga SaaS-basedApplicant Tracking System (ATS) or recruitment module preferably Workday Recruiting

• Proficiencywith Microsoft Office applications and experience using HR talent recruiting learning workflow case management reporting compliance or enterprise operational systems.

Preferred Requirements

• Experiencewith reporting metrics dashboards service performance monitoring quality audits and operational governance.

• Experience supporting system changes organizational readiness stakeholder training or service delivery enhancements.

• Experience working within a global shared services matrixed centralized operations or multi-time-zone environment.