Supervisor, Student Central

The Student Central Supervisor is responsible for the daily operational leadership and oversight of the Colleges student services one-stop. This position ensures consistent accurate and high-quality service delivery across financial aid student records registration residency and general campus services. The Supervisor provides direct oversight of front-line service functions including the front desk computer lab student workers ID services scheduling and office logistics and leads operational implementation of the HECC program within Student Central.

Operational & Department Leadership

• Directs day-to-day Student Central operations ensuring service accuracy efficiency and alignment with College policies and regulatory requirements.
• Monitors service demand workflow and coverage; adjusts staffing and processes to support high-volume service periods.
• Provides hands-on assistance across service areas including the front desk computer lab ID services and chat during peak times absences or operational disruptions to ensure consistency for students.
• Serves as primary escalation point for complex student and family issues requiring advanced interpretation of policy and process.
• Ensures consistent application of procedures across service areas and staff.
• Oversees front-line staff supporting the computer lab ID services and front desk operations.
• Provides direct supervision of student workers including hiring training scheduling performance management and corrective action as appropriate.
• Ensures staff readiness through ongoing training related to customer service standards FERPA and student information systems.
• Oversees daily scheduling and staffing alignment to ensure adequate coverage during peak and non-peak periods.
• Manages Student Central office logistics including space utilization supplies signage and service configuration.
• Oversees computer lab operations to support student access and appropriate use.

Program Management

• Leads operational implementation and ongoing oversight of the HECC program within Student Central ensuring consistency and compliance.
• Identifies process gaps and operational risks; develops and implements improvements to enhance service delivery and efficiency.
• Maintains operational documentation and procedures to support staff consistency and continuity.
• Ensures adherence to FERPA institutional policies and applicable federal and state regulations.
• Supports data tracking service metrics and reporting related to operational performance and student service trends.

Collaboration & Communication

• Works collaboratively with Financial Aid Records Registration Residency IT and other campus partners to support integrated service delivery.
• Communicates procedural updates operational expectations and service standards to staff and leadership.
• Contributes to planning for peak enrollment periods system transitions and operational initiatives.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty staff students and members of the community.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED :

• Bachelors Degree in a related field.
• Three (3) years of progressively responsible experience in student services enrollment services or a related higher-education area.
• Demonstrated supervisory experience including oversight of student employees.
• Schedule includes some evening and Saturday hours
• *An appropriate combination of education training coursework and experience may qualify a candidate.

*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full time

40

Additional Information

In order to ensure your application is complete you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor Annually Contracted Faculty and Adjunct) you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College please log in to Workday to use the internal application process.

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