Supervisor, Reservations

Theres nothing more rewarding than creating lifelong memories for yourself and for others. And thats what youll do with us. Through our inclusive culture of belonging we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And were dedicated to recognizing rewardingand supporting every achievement however big or small. Its all part of making incredible memories together. Find your path in a career that really matters where youll truly belong. Join our growing innovation-driven team today.

The Supervisor Reservations assists the Manager with oversight and leadership of the Reservations department ensuringthatguestexpectationsaremetorexceededduring thereservationandconfirmationprocesses.TheSupervisor oversees the daily operations of the department such as training monitoring coaching and counseling the associates on their Team as well as working with the supervisors and managers of other departments to achieve companygoalsandobjectives.

• Focusesonperformanceof Reservations Associates by focusing onbest practices/procedures behavioral competencies and sales strategies.

• EvaluatesdailyweeklymonthlyandYTDtrendsofthedepartment

• Must have experience using Concierge

• Trainsmonitorscounselsandmotivatesassociatesincludingwriteups terminations and annual performance appraisals

• Conductsregularone-on-onesessionswitheachassociate.

• AssistsManagerwithdevelopmentofadditionaltrainingsessionsandconteststoimprovedepartmental performance

• Handlesescalatedguestconcernsandensuresthatfollowupcallsarecompletedtoensurequalityserviceis provided

• Monitorsqueuesanddialertoensurecallsarebeinghandledpromptly

• ReviewsandassessesassociateQAscores;completesmonitorsonteammembersonnecessary

• Providesguestservicebytakingqueuecallsas necessary

• Reviewsadherencethroughoutthedayandmakeexceptionsasnecessaryaswellascommunicatecallouts leave earlies and any schedule changes to Work Force Management

Benefits:

• Unlimited Income Potential: You will earn base pay uncapped commissions!
• Paid training: You will earnas you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: Webelieve in developing our current talent we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans Education Assistance 401k (company match) and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels retailers car rentals theme parks and much more!

Extraordinary People Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis ofrace religion color national origin gender sexual orientation age marital status veteran statusor disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.