Supervisor Patient Access

• Assist managers with all human resource functions for Patient Access including screening hiring scheduling and evaluating staff as well as mentoring coaching disciplining and terminating staff using established company policy.
• Provides departmental leadership communication planning and problem-solving skills for Patient Access and Revenue Cycle processes
• Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
• Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload.
• Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties.
• Continuously identify process improvement areas recommend changes and implement accordingly.
• Responsible for schedules and staffing of team members including monitoring timecards timecard corrections and identifying gap staffing coverage
• Make recommendations for operational changes staffing alignment changes budgetary allowances etc.
• Establish effective mechanisms of communication with team members patients UnityPoint Health affiliate personnel to foster an environment of openness trust teamwork and staff development.
• Demonstrate sound fiscal management of operation through the elimination of waste.
• Under the supervision of Patient Access Manager coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs.
• Responsible for all aspects of hiring interviewing and selecting staff for assigned registration areas.
• Monitors productivity and errors of staff.
• Recommends and implements training based on these reports.
• Monitors daily activity and productivity recommending adjustments to staff responsibilities to meet department goals.
• Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff.
• Completes annual performance appraisals for direct reports.
• Provides computer support to team members.
• Assist team members with daily duties as needed.

• Serves in system administrator roles for Insurance Payers Kronos DCR tracker and other systems as needed.
• Serve as a subject matter expert to the Patient Access department for area assigned by leadership.
• Act as a go-to person for other departments and assist them with their Patient Access questions and concerns.
• Provide appropriate training to providers and other departments for assigned area.
• Have basic knowledge of all tasks of the Patient Access department and assist the staff when needed.
• Monitor reports and data to ensure assigned area is meeting department goals and key performance indicators.
• Assist with physician questions suggestions and complaints.
• Monitor equipment to assure proper functioning. Contact appropriate department to repair equipment when needed.
• Actively participates in any system assigned Patient Access teams/meetings.

Find it here.

Discover the job the career the purpose you were meant for. At Carle Health were committed to fostering a workplace where every team member feels valued respected and empowered where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17000 team members and providers work together to support patient care across central and southeastern Illinois. Weve grown to include eight award-winning hospitals and a multispecialty provider group with more than 1500 doctors and advanced practice providers. Were developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine the worlds first engineering-based medical school and Methodist College. Carle BroMenn Medical Center Carle Foundation Hospital Carle Health Methodist Hospital Carle Health Proctor Hospital Carle Health Pekin Hospital and Carle Hoopeston Regional Health Center hold Magnet designations the nations highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. For more information: