Supervisor, Lifesaving & Care

Position Title:SupervisorLifesaving& Care(Kitten and Puppy Nursery)

Location:Los Angeles Pet Adoption Center-1845 Pontius Los Angeles CA 90025

Hiring Range: This positions hiring range is anticipated to be $70304-$75000 annually depending on experience.

PositionSummary:Lifesaving& CareSupervisorsare responsible forconducting and overseeingthe daily functionsand growth of lifesaving programs includingoutcomesfosteranddirectanimal carefor animals in our program locationsat the direction of their role leads staff volunteers and daily program execution while ensuring exceptional standards of animal care operational excellence and customer &Care Supervisorsworkcloselywith their leadership todevelop and implement strategies that increase lifesaving capacity through foster engagement volunteer development efficient operations and collaborative partnerships across departments. This is a highly collaborative hands-on leadership role that balances strategic thinking with day-to-day operational with urgencytoaccomplishimportant tasks and play a direct role in achieving Best Friends Animal Societys no-kill mission and organizational receive intensive assignments in a particular program based on organizational needs.

Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion building trust throughauthenticityand followingthrough oncommitments. We prioritize well-being alongside our mission fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture enriching team dynamics by valuing diverse perspectives. Each team memberis responsible forcreating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles we strengthen our culture and ensure that our values are lived every day.

Essential Duties andResponsibilities:

• Provide day-to-day leadership through coaching scheduling hiringonboarding and training while ensuring team membershave theknowledge resources and feedback needed to achieve their fullest potential in support of Best Friends mission.
• Work alongside staff and volunteers tocoordinatedaily lifesavingoutcomes& careincludingsupply inventory and ordering maintain onsite and offsite storage areasanimal intake emergency communications feeding cleaning enrichment transport walking daily care and medicating animals housed or transported within Best Friends vehiclesor approved treatment protocolsfollowpolicies procedures and task listsand ensureaccurateandtimelycommunicationsand recordkeeping.
• Providethoughtful feedbackregardingend-of-life decisions forBest Friends Program animals balancing medical and behavioral considerations with their well-being and quality of that all decisions are approached with care respectand commitment to minimizing suffering while honoring our mission to save Them out euthanasia for program animals whennecessary upholdingthe highest standards of compassionandethicalresponsibilitywhileensuringall organizational policies are followedincludingtheappropriate loggingof all controlled substances as directed bythe Veterinarian ofRecord.
• Collaboratewith Admissions Medical Adoptions FosterMarketing teamsand otherteams toassessanimal capacitydeterminelifesaving prioritiesmonitorpopulation trends and length ofstay andimplementstrategies thatincrease placement opportunities andlifesaving outcomes.
• Supportfoster caregivers andvolunteersthrough responsive communication vaccine appointments medical follow-up training coaching education resources and direct operational support during periods of increased program demand.
• Recruit train engage andretainvolunteers to expand lifesaving capacity across Nursery and Foster programs including creatingmeaningfulopportunitiesfacilitatingorientations and trainings and partnering with Community and Volunteer Engagement teams on recruitment and retention.
• Serve as a Best Friends ambassadorin media relations when requested and provideexceptional customer servicein all interactions responding to questions and concerns developing strong community partnershipsandmatching animals with adopters fosters and transfer partners through thoughtful relationship-focused conversations that support positive constituent experiences and lifesaving outcomes.
• Lead the maintenance of a safe organized and compliantworkplaceby modeling safe work practices ensuring adherenceto organizational safetystandardsmedical protocols and operational procedures. Proactivelyidentifyand communicate unsafe conditions or practices to leadership.
• Promote continuous improvement and accountability and perform other duties as assigned in support of Best Friends Animal Societys lifesaving mission.

Skills and Experience:

• High School Diploma or GEDrequired;additionaleducation in animal welfare leadershipanimal related programs or related field preferred.
• 1-3 years experience leading teamssupervising staffor equivalent work experience leading volunteers and implementing new programs.
• 1-2 years experience working in animal welfare in a shelter environment or with neonates.
• Strong communications skills:written verbal organizational and presentation skills.
• Bilingual or multilingual skillspreferredbut notrequired.
• Customer-centric non-judgmental and solution-orientedapproach to engaging with adopters partners visitors volunteers and colleagues
• Ability to work with leash kennel walk and handle cats and dogs including those with health and/or behavior conditions/concerns; ability toidentifyand speak to medical and behavioral characteristics of dogs and cats.
• Strong interpersonal skillsa teamplayer personable professional and able toget alongwith people fromdifferent backgrounds as well as the ability to handle sensitive and confidential situations.
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
• Resourcefuladaptableget-it-done attitude; initiative toassistin any area or process; problem solving seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
• Proficiencywith Microsoft Office products; familiarity with shelter software/animal management software or desire to learn.

Physical & Other Requirements:

Must be able to:

• Routinely lift 40 pounds.
• Perform daily strenuous activity including but not limited to lifting carryingkneelingreaching stooping squatting cleaning bending and standing for extended periods.
• Perform repetitive tasks for extended periods of time including typing sitting walking arm and hand motion.
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Exposure to dogs cats and other animals of all sizes temperaments and medical status.
• Daily hours and days of the week may vary according to the needs of thedepartmentschedule; position includes weekendseveningsnights holiday work and rotating on-call responsibilities.
• After-hours flexibility tomonitora designated phone line for urgent foster care staff or volunteer-related issues such as animal emergencies or scheduling issues. Thisresponsibility may be assigned on a rotating schedule or as needed based on program demands.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race color religion ancestry national origin sex sexual orientation age disability marital status or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.