Supervisor, II Account

Supervisor II Account
KROGER ROANOKE VA
EO Wednesday Thursday-Saturday 1800-0600
Position open to remote: No
Grade: ES11
Compensation Range: 48800 - 58000

Who We Are:
Relentlessly Delivering Big Ideas.U.S. Xpress is one of the nations largest asset-based trucking companies. But the most valuable asset we offer isnt tractors trailers or even our exclusive cutting-edge technology. Its the collective brainpower of thousands of visionaries and problem-solvers. Together we are revolutionizing the transportation industry by providing innovative custom solutions. And here we believe in the sanctity of a promiseboth to our customers and our people. When we focus our varied talents on reshaping the future of transportation thats what we call the POWER OF U.S.

Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock options profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!

• Medical Dental and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What Youll Do:

PrimaryPosition Purpose:
This position is responsible for supervising anddeveloping all drivers for assigned accounts; addressing customer serviceissues or complaints; and all shipments to meet the customers needs anddemands. Provides best course of action solutions for problem resolution on adaily basis to improve customer satisfaction retention utilization andsafety.

PositionFunctions:
Proactively promote safety metrics and key performance indicators around service pickup % deadhead % assignments per week and any other metric essential for the organizations objectives.
Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
Maximize company profitability and revenue through appropriate equipment utilization.
Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
Utilize effective communication to handle sensitive issues difficult conversations and/or driver disputes.
Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
Collaborate with other operational and support departments on various tasks.
Yard duties as assigned.
Proactively work to assist others in achieving the organizations objectives.
Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
Proactively work to assist others in achieving the organizations objectives.

What Were Looking For:

Education

High school diploma or equivalent required.
Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

3 years Operations experience including Customer Service Fleet Management or Load Planning preferred

Transportation logistics and/or supervisory a plus

Skills & Abilities
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions learn and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums
Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Work Environment / Physical Requirements Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

NA

Required Experience:

Manager