Supervisor, External Communications

About The Role

The Defense Mission and Health Solutions team Benefits Claims & Integrity Solutions Operating Unit seeks a Consumer Communications Director to support our Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS) customer delivery and be part of the leadership for CMS Consumer Information and Insurance Oversight (CCIIO) initiatives. The Consumer Communications Director will lead strategic communication efforts that enhance how the company informs engages and supports consumers and endusers across its missioncritical programs. This role is responsible for designing and executing communication strategies that translate complex technical and program information into clear accessible messaging for the public customers and stakeholders.

What youll do:

• Develop and own the enterprise consumer communications strategy aligning all messaging to Peratons mission brand and regulatory requirements.
• Lead integrated communication plans supporting major programs service rollouts customerfacing initiatives and publicfacing announcements.
  
• Oversee creation of consumercentric content including FAQs web content service updates notifications campaigns and incident communications.
  
• Partner closely with program teams product owners operations legal and public affairs to ensure accuracy consistency and appropriate tone.
  
• Establish communication frameworks for crisis response outages cyber events and other highvisibility incidents affecting consumers.
  
• Manage communication channelsemail SMS web portals knowledge centers and social (as applicable)ensuring timely compliant and effective delivery.
  
• Analyze communication performance data and consumer feedback to improve clarity reach and customer experience.
  
• Ensure all communication aligns with federal state and contractspecific requirements when supporting government clients.
  
• Supervise a team of writers communication specialists and/or vendors as needed.
  
• Represent Consumer Communications in crossfunctional leadership forums and program reviews.

Required Skills:

• 6 years of communications experience; 5 years in a leadership role.
  
• Experience supporting largescale consumerfacing programsideally in government services technology or regulated industries.
  
• Exceptional writing editing and message development skills.
  
• Ability to translate technical program content into clear accessible communications.
  
• Proven ability to lead communication strategy across complex matrixed environments.
  
• Demonstrated understanding of compliance requirements for publicfacing communications (e.g. privacy accessibility regulatory standards).

• US Citizen and the ability to obtain a Public Trust clearance.

Preferred Qualifications:

• Active public trust clearance
• Bachelors degree in Communications Public Relations Marketing Journalism or related field or aMasters Degree.
• Experience with omnichannel communication platforms and customer engagement tools.
  
• Familiarity with humancentered design customer experience frameworks and service delivery operations.
• Strong stakeholder management and crossfunctional leadership skills.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.