Supervisor, Direct Care and Enrichment

Location:Los Angeles Pet Adoption Center-1845 Pontius Los Angeles CA 90025

Position Summary

Direct Care & Enrichment Supervisorsare responsible foroverseeing daily animal care outcomes and enrichment needs for animals in our program locations as well as leading the training and oversight of departmental volunteers. Operating as a hands-on collaborative leader you will balance strategic thinking with day-to-day operational execution. Supervisors act with urgency toaccomplishimportant tasks and play a direct role in achieving Best Friends Animal Societys no-kill mission and organizational conjunction with your manager you will support the development of goals strategies and efficient processes to increase lifesaving capacity.

Culture Statement and Responsibility

We value attitude over aptitude and we treat kindness as a discipline because it is paramount to our culture alongside our other Guiding Principles. Culture is how we talk to and treat ourselves and one another how we generate and respond to change how we plan and make decisions and how we do what we do. By consistently aligning our actions with these principles we strengthen our culture and ensure our values are lived every day.

Key Responsibilities

• Culture & Leadership:Treat people as our most valuable resource by leading with kindness and trust through authenticity and by followingthroughwithcommitments. Encourage self-care and work-life balance byexample andfosterstrong teamrelationships by creating communication loops for honest feedback. You are responsible and accountable for the culture of your team.

• Daily Lifesaving Care:Work alongside team members and volunteers to oversee coordinate and conduct daily lifesaving careincluding animalintakefeeding cleaning walking enrichment transport and medicating animals housed or transported within Best Friends vehicles buildings or facilities. Implement approved treatment protocols follow standard operating procedures and ensureaccuratetimelyrecordkeeping.

• Capacity & Program Efficiency:Work with your manager to routinely evaluate onsite animal capacitymonitorpopulation trends track length of stay anddeterminelifesaving needs for priority shelter partners. Implement strategies that increase placement opportunities through elevated care standards behavioral support and cross-departmental collaboration (Admissions Medical Adoptions Foster and Marketing).

• Volunteer & Foster Engagement:Establishvolunteer and foster opportunities that augment daily operations and maximize lifesaving capacity. Define and track goals for shift attendancepartner with Volunteer and Community Engagement teams on recruitment and retention and ensure opportunities align with the organizational constituent journey. Support foster caregivers through responsive communication medical follow-ups and direct operational guidance.

• Program Knowledge & Brand Representation:Develop a detailed knowledge of Best Friends programs to speak knowledgeably and support teams in communicatingaboutthem. Serve as a brand ambassador and represent Best Friends in media relations when requested. Oversee orassistin creating engaging content for social media and PR ensuring a consistent organizational voice.

• Staff Management & Development:Provide day-to-day leadership through hiring onboarding training scheduling coaching and performance feedback. Ensure team members have the knowledge resources and support needed to achieve their fullest potential and meet program requirements. Provide thoughtful feedbackregardingend-of-life decisions balancing medical and behavioral considerations with quality of life to minimize suffering while honoring our mission to Save Them All.

• Operational Excellence & Safety:Work collaboratively across all areas of operations to develop and implement efficient processes. Lead the maintenance of a safe organized and compliant workplace by modeling safe work practices adhering to safety standards and proactively communicating unsafe conditions to leadership. Perform other duties as assigned in support of the lifesaving mission.

Required Skills Experience & Qualifications

• Education & Experience:High School Diploma or GED plus 1 to 2 years of experience in customer service volunteer coordination animal-related programs or a similar field. 1 to 3 years of experience leading teams or equivalent work experience leading volunteers and implementingnew programs.

• Animal Handling:Demonstratedability to work with leash kennel walk and handle cats and dogs of all sizes temperaments and medical statusesincluding those with health and/or behavior conditions. Ability toidentifyand speak to the medical and behavioral characteristics of dogs and cats.

• Interpersonal & Communication:Customer-centric non-judgmental approach to engaging with adopters partners visitors volunteers and colleagues. Strong interpersonal skills with the ability to handle sensitive confidential situations professionally. Strongpublic-speakingand presentation experience. Bilingual or multilingual skills are preferred but notrequired.

• Core Competencies:Highly resourceful with a get-it-done adaptable attitude. Well-developed organizational skills to juggle multiple competing demands in a fast-paced environment. Problem-solving initiative to seek answers independently and enthusiastically.

• Technical Skills:Proficiencywith Microsoft Office products with a familiarity with shelter software/animal management software (ora strong desireto learn).

Physical & Other Requirements

• Physical Demands:Must be able to routinely lift 40 pounds and perform daily strenuous activity including lifting carrying kneeling reaching stooping squatting cleaning bending and standing for extended periods. Perform repetitive tasks for extended periods including typing sitting walking and arm/hand motion.

• Environment:Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Regular exposure to dogs cats and other animals of all sizes temperaments and medical statuses.

• Travel & Schedule:Valid drivers license meeting Best Friends Animal Societys driver qualification standards. Ability to travel including overnight stays when needed. Daily hours and days of the week may vary based on department needs including weekends evenings nights and holidays.

• On-Call Responsibilities:After-hours flexibility tomonitora designated phone line for urgent foster care staff or volunteer-related issues (such as animal emergencies or scheduling conflicts). This responsibility may be assignedona rotating schedule or as needed based on program demands.

• Work Authorization:Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require visa sponsorship by Best Friends Animal Society.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race color religion ancestry national origin sex sexual orientation age disability marital status or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.