Supervisor, Customer Support

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

We are searching for a dedicated supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in training process monitoring employees progress and provided ongoing coaching opportunities to cultivate the knowledge and skills to provide excellent service to addition to this the call center supervisor needs to understand center data to determine and set call center goals that will maximize the customer experience.

Key Responsibilities

• Develop and maintain an organization with a passion for customer service and ongoing quality improvement

• Hire onboard and train call center personnel

• Coach call center staff through challenging customer service issues

• Monitor and evaluate agent performance providing learning and coaching opportunities when needed

• Work with other supervisors and management team members to support team members and maximize customer satisfaction

• Preparing reports and analyzing call center data to assist management as they determine call center goals

• Develop monthly quarterly and annual call center goals and action plans

• Ensuring team members understand and comply with all call center objectives performance standards and policies

• Performs other responsibilities as requested or assigned by management

Minimum Requirement

Typically requires 3 years of subject matter experience including exhibiting leadership capabilities.

Education

Associates degree or higher education

Critical Skills

• Previous management or supervisor experience in a call center is highly preferred

• Ability to encourage and promote a collaborative environment with other teams in the organization

• Ability to meet personal deadlines and produce important team deliverables

• Passionate hardworking and well-organized with the ability to prioritize and multitask

• Effective communicator and ability to influence change

• Entrepreneurial approach to bring new ideas to our service and solutions

• Proficiency with technology software applications and phone systems

• Healthcare experience preferred but not required

Location

Cary NC - MUST be local to this area

Schedule

Hybrid

Mon - Fri 11:30am - 8pm

1 Saturday required every 6 weeks with a day off during the week

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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