Supervisor, Customer Service (MHR)

The Customer Service Supervisor plays a key leadership role in delivering Modern Aviations signatureexceptional serviceto every guest entering the facility. This role oversees the daily performance of the Customer Service team while activelyparticipatinginfront lineservice delivery. The Customer Service Supervisor sets the tone for professionalism hospitality and operational excellencemanaging customer requests calmly and effectively even inhigh pressuresituations and ensuring that every interaction reflects Modern Aviations brand standards.

Customer Service Operations & Service Delivery

• Coordinateaircraftservices including fuel orders hangar storage and transientparking

• Arrange customer services such as hotels catering ground transportation and other specialrequests

• Serve as a primary point of escalation for customer questions concerns and servicerecovery

• Build andmaintainstrong relationships with local vendors (hotels restaurants catering partners rental car companies transportation providers)

• Ensure lobby presentation standards aremaintained including amenities materials and customersupplies

• Process customer invoices andassistwith billing accuracy andtimeliness

Supervisory Responsibility

• Monitor and support the daily performance of Customer Service Representatives (CSRs)

• Serve as a primary resource and point of guidance for CSRs during assigned shifts

• Assistwith onboarding training and development of new Customer Service team members

• Provide front desk coverage as needed including coverage for call outs or staffinggaps

• Establish clear expectations and reinforce service safety and professionalism standards

Administrative Billing & Reporting Support

• Oversee daily and closing reports related to customer serviceactivity

• Assistwith billing invoicing and accounts receivablesupport

• Assistwith monthly tenant reports and weekly fuel pricing

• Ensureaccuratedocumentation andtimelycommunication with managementregardingcustomer service issues ortrends

Safety Compliance & Flexibility

• Exercise sound judgment consistent with company policies standard operating procedures and safetyregulations

• Maintain professionalism and composure infast pacedtime sensitiveenvironments

• Performadditionalduties as assigned bymanagement

• Valid drivers license
• Must be at least 18 years ofage
• High school diploma or equivalent; Associates degree preferred
• Must have open work availability as work schedules may vary including nights weekends and holidays
• Strong verbal and written communication skills

• Previouscustomer service experience

• Intermediatecomputerproficiency

• Ability to maketimelydecisions using soundjudgment

• Strong multitasking and organizational skills

• Negotiation and basic sales aptitude

Working conditions and physical demands for this role

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones and printers.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

Please click on the link below to complete a behavioral assessment. This step is required.

Aviations Pay Range

$23.00 - $26.00/hr. benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees including medical dental and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off including vacation and holidays; and additional voluntary benefit options.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other status protected by applicable federal state or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions please contact