Enter a job title or keyword

Supervisor Contract Services

Hilton Grand Vacations

Job Location:

Las Vegas, NV - USA

Monthly Salary: Not provided by the employer

Posted: 11 October 2026 (Yesterday)

Application Deadline: 8 January 2027

Vacancies: 1 Vacancy

Job Summary

Description

For a Contract Services Supervisor the responsibilities should focus on leadership team oversight operational excellence quality control and employee development rather than individual transaction processing alone.

Responsibilities

Contract Services Supervisor Responsibilities

Oversees the daily operations of the Contract Services department ensuring adequate staffing workflow coverage and service levels throughout operating hours.
Supervises coaches develops and evaluates Contract Services Coordinators and Lead Coordinators to ensure adherence to company policies procedures and performance standards.
Monitors contract processing activities to ensure vacation ownership agreements and related documents are prepared generated and processed accurately timely and in compliance with company guidelines.
Ensures team readiness to support internal customers through in-person interactions and phone support channels according to published schedules and operational needs.
Reviews departmental performance metrics productivity reports and quality assurance results to identify trends and implement process improvements.
Provides guidance and support for complex contract transactions escalated issues and exception requests requiring advanced knowledge and decision-making.
Oversees verification processes to ensure information entered into company systems complies with established policies procedures and regulatory requirements.
Ensures contract files are established maintained organized scanned and transmitted according to documented standard operating procedures.
Monitors suspense aging reports and oversees timely follow-up resolution and processing of outstanding contract items.
Partners closely with Sales Quality Assurance Corporate Operations and other business partners to ensure contract packages are completed accurately and promptly.
Maintains ownership of departmental policies and procedures collaborating with cross-functional partners to align processes and implement operational enhancements.
Leads onboarding training coaching and ongoing development initiatives for new and existing team members.
Conducts performance discussions identifies development opportunities and creates action plans to improve employee effectiveness and engagement.
Ensures all team members complete required training compliance courses and certifications within established deadlines.
Maintains advanced knowledge of all Contract Services products programs contract types policies and procedures including Deeded Trust and VIP products.
Manages escalated customer service issues exercising sound judgment professionalism and integrity while resolving concerns.
Demonstrates leadership during periods of increased workload tight deadlines organizational change and other operational challenges.
Participates in departmental projects system enhancements and continuous improvement initiatives designed to improve efficiency quality and customer satisfaction.
Analyzes operational data and prepares reports for management regarding department performance compliance productivity and quality metrics.
Fosters a positive collaborative and professional work environment while promoting accountability and employee engagement.
Carries out all other duties and responsibilities as assigned by management.

Qualifications

Advanced computer skills with the ability to analyze data prepare reports and effectively utilize business systems and software applications.
2-5 years of related experience including leadership supervisory or team lead experience preferred.
Strong proficiency in Microsoft Office Suite including Outlook Word Excel and PowerPoint.
Ability to work a flexible schedule including weekends and holidays based on business needs.
Proven ability to lead motivate coach and develop a team in a fast-paced environment.
Exceptional organizational time management and multitasking skills with strong attention to detail.
Demonstrated ability to prioritize workload delegate responsibilities and effectively manage competing priorities.
High level of professionalism integrity and sound judgment with the ability to handle sensitive and challenging situations.
Strong customer service interpersonal and conflict resolution skills.
Excellent verbal and written communication skills with the ability to communicate effectively with team members leadership and guests.
Ability to drive performance ensure accountability and support the achievement of departmental and company goals.
Proficiency in speaking reading and writing English.

Required Experience:

Manager

Apply Now