Supervisor, Care Coordination

Program: Youth Center

Reports to: Senior Program Manager

Status: 100% Full Time Exempt

Probation: 180 Days

Benefits: Medical Dental Vision; also including Life Insurance Long-Term Disability Employee Assistance Program and a 403(b) Retirement Plan

CENTERS MISSION: Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals clothing support groups a charter high school GED and college prep program employment preparation training and placement program case management counseling a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at home in school or in systems of care.

JOB SUMMARY: The Supervisor Care Coordination will oversee case management and related supports in our Youth Center Interim Housing and Permanent Supportive Housing Programs including supervision and implementation of client care model development of individualized development plans and contract compliance. This position also provides direct supervision to LGBTQ youth across Youth Services programs utilizing approaches that validate and affirm LGBTQ identities.

DUTIES AND RESPONSIBILITIES

Program Oversight & Operations

Supervise the case management team and all related supportive service activities

Oversee all program operations ensuring alignment with policies and procedures

Maintain systems for operational efficiency including supply management space upkeep and vehicle coordination

Ensure youth and family interventions follow a strengths-based LGBTQ affirming progressive engagement model to promote well-being and housing stability

Staff Supervision & Development

Recruit train supervise schedule and coordinate case management staff

Ensure staff understand and follow all departmental policies and procedures

Establish and maintain a supervisory structure with regular team meetings one-on-one check-ins training performance documentation and personnel file management

Service Delivery & Client Support

Supervise staff providing case management supportive services family programming referrals and housing resource connections

Ensure services are coordinated and client-centered across all aspects of programming

Conduct outreach and engagement at community-based organizations

Collaboration & Partnerships

Coordinate with DCFS DMH Probation LAHSA DHSH and other county agencies to support eligible youth

Build and maintain relationships with LGBTQ youth homeless serving and child welfare organizations to strengthen support networks

Collaborate with other Youth Services program supervisors and staff to develop integrated programming

Administration & Reporting

Prepare monthly quarterly and annual reports for funders and leadership

Track and ensure achievement of program deliverables

Facilitate and participate in staff and planning meetings

General Responsibilities

Lead procurement and distribution of harm reduction materials and provide education on safe use

Perform other duties as assigned

JOB QUALIFICATIONS AND EXPERIENCE:

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people

A passion for the Centers work and its mission to make the world a better place for LGBTQ people

A minimum of 6 years experience in social services preferably working with youth experiencing homelessness

Understanding of the issues affecting LGBTQ children youth and families in systems of care and best practices for serving them

Minimum 3 years of direct supervisory experience in social services or related field

Bachelors degree or equivalent work experience and training in child development social work or related field masters preferred

Bilingual English/Spanish preferred

Flexibility to work evenings and weekends and must be available for on call and crisis situations

Ability to demonstrate active listening skills family and group processing experience and form effective relationships with youth families and caregivers

Strong communication organizational and interpersonal skills with a high level of attention to detail

Proficiency with Word Excel MS Teams Outlook and other software systems

Valid California Driver License access to reliable transportation and ability to obtain insurance

Current CPR Certificate

Demonstrated leadership skills with the ability to coordinate and/or oversee the successful completion of projects

Ability to pass a fingerprint clearance background check including criminal history personal references employment and education verifications

Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration statuses and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry religious creed national origin sex sexual orientation gender identity gender expression medical/physical/mental condition pregnancy/childbirth and related medical condition age marital status or veteran status.