Supervisor

The Passenger Service and/or Ramp Supervisor oversees daily ramp operations to ensure the safe efficient and on-time servicing of aircraft. This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage cargo operations aircraft marshaling and ground equipment management while maintaining strict compliance with FAA TSA airline and airport regulations.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• Must be 18 years of age or older
• HS Diploma or GED
• Valid Drivers License
• One (1) years of front-line ramp experience or similar role
• Minimum one (1) year of supervisory experience in a similar or related role
• Excellent verbal and written communication skills
• Strong leadership skills
• Must have a reliable mode of communication and transportation

PREFERRED REQUIREMENTS:

• Airline or airport operations experience
• Leadership experience in the airline or airport operations experience

ESSENTIAL FUNCTIONS:

• Conduct training sessions on various topics such as customer service technical skills compliance or product knowledge
• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing managing daily budgeted hours and limiting overtime
• Perform all duties of subordinate employees when necessary
• Ensure implementation of the Safety Management System (SMS)
• Implement a safety plan for the station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety providing suitable corrective and preventative actions where necessary
• Train/retrain all personnel in airline procedures safety procedures and company policies
• Maintain good employee relations. Handle employee problems efficiently and effectively
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines staff and public inquiries
• Adhere to company policies and procedures and participate in achieving company objectives
• Monitor employee activity and adjust as needed
• Handle off-schedule operations when the Manager is not available
• Perform other duties as requested

PHYSICAL AND MENTAL DEMANDS:

With or without reasonable accommodation the position requires the physical and mental capacity to perform effectively all essential addition to other demands the demands of the job include:

• Treat all information as confidential.
• Possess the tact to deal with all levels of employees and client representatives.
• Must be able to sit stand lift and/or bend throughout shift and climb stairs.
• Must be able to lift carry and/or hold up to 100 lbs.
• Physical exam may be required to confirm above.
• Must pass pre-employment and random drug test.
• DMV check may be required.
• Must be able to read write understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Must have good hearing and vision.
• 80-95% outside work. Work outside in all types of weather (Heat Rain and Cold)
• May be required to work weekends overnight shifts and holidays.
• May be exposed to occasional loud noise levels.

Pay rate: $21.00 - $21.00

Required Experience:

Manager