Supervisor Branch Customer Service & AR

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology continuous learning and the ability to bring their best selves to work. As North Americas largest total beverage distributor Southern Glazers isnt just one of Forbes Top Private Companies; its a family-owned business with deep roots dating back to 1933.

Southern Glazers is proud of its well-earned positive reputation continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued supported and provided opportunities for growth and belonging.

As a full-time employee you can choose from a wide-ranging menu of our Top Shelf Benefits including comprehensive medical and prescription drug coverage dental and vision plans tax-saving Flexible Spending Accounts disability coverage life insurance plans and a 401(k) plan. We also offer tuition assistance a wellness program parental leave vacation accrual paid sick leave and more.

Southern Glazers offers a competitive compensation package with expected first year total earnings between $45000 - $55000 / year including incentives and auto allowance/reimbursement. This salary range is an average range for this determining a final offer the company will evaluate a specific candidates education skills and experience and will make an offer appropriately.

By joining Southern Glazers you would be part of a team that values excellence innovation and community. This is more than just a job its an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The Supervisor Accounts Receivable (A/R) on the CAS team (Customer Accounts Services) plays a critical role managing AR operationsimproving processes and coaching hourly employees to ensure timely and accurate cash application collections and account reconciliations. The ideal candidate is hands-on and detail-oriented in a high-volume fast-paced environment. This role requires strong leadership and problem-solving skills to drive results while maintaining positive relationships with clients and internal stakeholders.

If you thrive in an environment where you can optimize workflows drive efficiency and support a growing finance team wed love to hear from you!

• Oversee and lead Accounts Receivable operations Cash Application account reconciliations collections and process improvement to ensure accuracy and timeliness
• Provide leadership guidance and training to the account receivable team in a timely manner
• Address performance issues provide coaching and support employee development to maintain a high-performing team
• Monitor AR aging reports resolve disputes reduce past-due balances and provide reporting on collection performance
• Handle escalated concerns and resolve all issues presented in a professional and timely manner
• Serve as the primary point of contact for internal customers (Finance Sales and Operations)
• Ensure all workflow tasks are monitored and worked throughout the day
• Communicate effectively to levels of authority
• Collaborate with the management team and agents to facilitate and foster a spirit of innovation and inclusion.
• Perform other job-related duties as assigned

• High school diploma or equivalency plus 1-2 years in a lead or supervisory role
• Proficiency in Excel (pivot tables VLOOKUP data analysis)
• Strong knowledge of AR processes collections cash applications and account reconciliations
• Knowledge of ERP systems (SAP) and other MS Office applications
• Ability to train and develop a team in an evolving environment
• Ability to resolve disputes and improve AR processes
• Excellent interpersonal customer service analytical and problem-solving skills
• Strong communication and presentation skills (written verbal persuasion motivation)

• Physical demands include a considerable amount of time sitting and typing/keyboarding using a computer (e.g. keyboard mouse and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking bending reaching standing and stooping
• May require occasional lifting/lowering pushing carrying or pulling up to 20lbs

Southern Glazers Wine and Spirits an Affirmative Action/EEO employer prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. SGWS complies with all federal state and local laws concerning consideration of a qualified applicants arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience knowledge skills abilities and education of employees. Unless otherwise expressly stated any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements please contact the SGWS talent acquisition team at