Supervisor AT 2nd shift (300-1100 CST)

Career-defining. Life-changing.

At iRhythm youll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone everywhere can access the best possible cardiac health solutions. Every day we collaborate create and constantly reimagine whats possible. We think big and move fast driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health our company and your career

About This Role:

About This Role:
The Supervisor Clinical Operations provides frontline leadership for a team supporting AT notification workflows in a fast-paced healthcare contact center environment. This role is responsible for daily call center operations achieving operational efficiency by balancing service delivery quality regulatory compliance customer satisfaction and employee engagement.

Essential Duties and Responsibilities:

Team Management

• Lead coach and develop a team of 12 non-exempt employees while fostering a culture of accountability collaboration engagement and continuous learning.
• Establish clear performance expectations and provide regular coaching through one-on-one meetings and real-time feedback.
• Foster a positive and inclusive work environment that promotes employee engagement recognition and retention.
• Address employee performance attendance behavioral concerns and policy violations through timely coaching and corrective action in partnership with the AT Manager Employee Relations HR team.
• Participate in recruiting interviewing hiring onboarding and training new employees.

Operational Leadership

Daily Operations

• Direct day-to-day operations to ensure production quality turnaround time and service level expectations are consistently achieved.
• Continuously monitor operational performance and make real-time staffing and workflow adjustments to meet changing business demands.
• Lead daily operational huddles to communicate team performance health priorities remove barriers and recognize team accomplishments.
• Serve as the primary escalation point for operational issues requiring immediate leadership intervention.
• Ensure proper operational coverage across shifts breaks meetings and planned or unplanned absences.

Workforce and Performance Management

• Partner closely with Manager on staffing plans schedules attendance and Work in Office adherence overtime utilization PTO planning and resource allocation.
• Monitor individual and team performance using key operational metrics including productivity quality service levels customer satisfaction and compliance.
• Analyze performance trends and work with AT Manager to develop targeted action plans to improve operational effectiveness.
• Utilize operational dashboards and reporting tools to identify opportunities for improvement and communicate results to leadership.
• Drive accountability through consistent coaching recognition and performance improvement plans when appropriate.

Customer Experience & Service Excellence

• Champion a culture focused on delivering exceptional service upholding our company values.
• Lead service recovery efforts by escalating to AT Manager all complex issues in a timely manner.
• Identify recurring operational trends communicating actionable recommendations to AT Manager.

Quality Compliance & Continuous Improvement

• Ensure compliance with HIPAA Good Clinical Practice (GCP) company policies accreditation standards and all applicable state and federal regulatory requirements.
• Review Quality Assurance findings to identify trends implement corrective actions and drive continuous coaching initiatives.
• Lead operational improvement initiatives that enhance quality productivity customer satisfaction and employee effectiveness.
• Support implementation of new processes technologies and organizational initiatives while driving employee adoption and change readiness.

Location:

Actual compensation may vary depending on job-related factors including knowledge skills experience and work location.

Estimated Pay Range

As a part of our core values we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system. If you need such an accommodation you may contact us at

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all.

Make iRhythm your path forward. Zio the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page and all communications regarding the application interview and hiring process will come from a @ email address. Please check any communications to be sure they come directly from @ email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate please contact Written offers of employment will be extended in a formal offer letter from an @ email address ONLY.

For more information see and Experience:

Manager