Supervisor, Adult Day and Respite Program

For more than 70 years SOAR365 has been dedicated to supporting individuals and families living with disabilities. Through innovative programs and compassionate services we help people of all abilities live work and thrive in their communities. Today SOAR365 serves more than 2000 individuals and families throughout the Greater Richmond region.

We are proud to be an Employer of Choice offering a supportive work environment opportunities for professional growth and a comprehensive benefits package.

SOAR365 is seeking a Supervisor Adult Day & Respite Programs to oversee the daily operations staff and service delivery of our Adult Day Support and Respite programs. This position provides leadership to Direct Support Professionals and Lead Direct Support Professionals while ensuring high-quality person-centered services for adults with disabilities.

The Supervisor is responsible for program development staff supervision regulatory compliance documentation oversight participant engagement family communication and operational management. This role plays a critical part in ensuring individuals receive meaningful services that promote independence community inclusion dignity and quality of life.

• Recruit interview hire onboard train and develop program staff.
• Supervise and coach Direct Support Professionals and Lead Direct Support Professionals.
• Conduct regular performance evaluations and provide ongoing feedback and corrective coaching as needed.
• Develop and maintain staff schedules to ensure adequate program coverage.
• Monitor staff compliance with required certifications and training including CPR First Aid Therapeutic Options and Medication Administration.

• Oversee daily operations of Adult Day and Respite programs.
• Develop implement and monitor meaningful age-appropriate activities and community-based experiences.
• Ensure services are delivered in accordance with participant goals individualized service plans and person-centered practices.
• Coordinate special events community outings and enrichment opportunities.
• Provide direct support and program coverage when necessary.

• Ensure compliance with Medicaid Waiver requirements licensing regulations agency policies HIPAA standards and Human Rights regulations.
• Audit participant documentation to ensure accuracy completeness and billing readiness.
• Oversee incident reporting and ensure timely follow-up and corrective action.
• Monitor participant records and service documentation within the Electronic Health Record (EHR) system.

• Build and maintain positive relationships with participants families case managers community organizations and other stakeholders.
• Participate in referral intake and program admission processes.
• Promote community partnerships that enhance participant opportunities and program growth.

• Manage program budgets supplies and purchasing activities.
• Review and approve staff time and attendance records.
• Prepare reports and maintain required operational and compliance records.
• Identify opportunities for program improvement and implement effective solutions.

• High School Diploma or GED.
• Minimum of five (5) years of experience in human services disability services rehabilitation healthcare education or a related field.
• Experience working with individuals with disabilities.
• Demonstrated leadership supervisory or team lead experience.
• Strong organizational communication and problem-solving skills.
• Ability to manage multiple priorities while maintaining compliance standards.
• Ability to obtain Medication Administration certification within 60 days of hire.

• Bachelors Degree in Human Services Social Work Rehabilitation Psychology Special Education Healthcare Administration or a related field.
• Experience with Medicaid Waiver services and documentation requirements.
• Experience using an Electronic Health Record (EHR) system.
• Current CPR/First Aid certification.
• Valid Virginia Drivers License and acceptable driving record.

• Full-Time
• Monday-Friday generally 8:00 a.m.-4:30 p.m.
• Occasional evening or weekend hours may be required to support respite programming special events staff coverage or participant activities.

SOAR365 offers a competitive benefits package that includes:

• Medical dental and vision insurance
• 12 paid holidays
• Paid vacation and sick leave
• 403(b) retirement plan with employer match and immediate vesting
• Life insurance
• Short-term and long-term disability coverage
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Wellness programs
• Professional development and training opportunities
• Discounted tuition through South University
• Early wage access through ZayZoon

A completed SOAR365 application is required for consideration.

SOAR365 is an Equal Opportunity/Affirmative Action Employer and welcomes applications from veterans individuals with disabilities and members of other protected groups.

SOAR365 is a Drug-Free Workplace.

If you require a reasonable accommodation during the application process please contact Human Resources at .