Student Success Specialist

Initial Review Date: 04/24/26*; This job is now open-until-filled.

*For full-consideration all application packets must be received by 11:59 pm on the closing date.

Salary Grade: C1-48

Starting Salary:$6114.79 (per month) plus benefits

Full Salary Range:$6114.79 - $8189.92 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

The Foothill - De Anza Community College District does not have a remote work policy. All employees are expected to be available to work in person and on-site per the requirement of the department.

All interviewing costs incurred by applicant are the responsibility of the applicant.

Foothill De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success and educational excellence. The district and its colleges provide access to affordable quality educational programs and services that develop a broadly educated and socially responsible community that supports an equitable and just future for California and the global community. Every member of our district contributes to a dynamic instructional and learning environment that fosters student engagement equal opportunity and innovation in meeting the various educational and career goals of our diverse students. Foothill-De Anza is driven by an equity agenda and core values of integrity inclusion care for our students well-being and sustainability.

De Anza College Mission Statement:

De Anza College provides an academically rich multicultural learning environment that challenges students of every background to develop their intellect character and abilities; to realize their goals; and to be socially responsible leaders in their communities the nation and the world.

De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge skills and attitudes contained within the colleges Institutional Core Competencies:

• Communication and expression
• Information literacy
• Physical/mental wellness and personal responsibility
• Civic capacity for global cultural social and environmental awareness
• Critical thinking

JOB SUMMARY:

Reporting to the Extended Opportunities and Programs (EOPS) Supervisor the Student Success Specialist will work with students from diverse backgrounds and experiences particularly those from ethnic minority groups or individuals facing language social or economic barriers.

The ideal candidate will demonstrate the following:

1. Demonstrates empathy strong verbal and written communication skills and a high level of organization
2. Demonstrates understanding of program implementation guidelines for EOPS and CARE
3. Possesses proficiency in Banner SARS DegreeWorks Canvas Microsoft Office Suite Google Suite Adobe or similar software and data management systems
4. Consistently meets deadlines while supporting students coordinating program activities and disseminating program information
5. Works closely with the Assistant Director to advise students and collaborate with advising and counseling professionals
6. Demonstrates a broad understanding of UC/CSU academic requirements to assist students in creating accurate and effective educational plans
7. Maintains clear and concise notes from student appointments; tracks and monitors student progress; and follows up regarding changes to academic plans or other issues affecting eligibility for services
8. Assists with outreach in-reach marketing promotion and recruitment strategies for EOPS and CARE programs; coordinates program-related events; and serves as a liaison with high schools campus departments off-campus programs and community-based organizations
9. Performs a variety of office and student support duties including scheduling appointments participating in meetings updating the website and assisting with data collection
10. Designs creates and edits materials and information resources (e.g. forms surveys presentations flyers correspondence and marketing materials); reviews and verifies accuracy of information

DEFINITION

Under general supervision provides guidance and designs and delivers services to prospective and current students including performing enrollment evaluation and student support services and planning organizing coordinating and facilitating outreach activities workshops and events to promote District and college academic student services and campus resources; collaborates and partners with College and District divisions departments and programs community agencies and other educational institutions; assists in providing support and guidance to faculty and staff regarding College policies and regulations pertinent to assigned areas of responsibility; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned managerial staff. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is a journey-level classification responsible for providing enrollment evaluation outreach and student support services to promote student success and awareness of and participation in College and District programs academic opportunities and services. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Successful performance of the work requires thorough knowledge of the policies procedures eligibility requirements and application processes of the assigned programs.

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)

When performing all assignments:

1. Provides technical information assistance and support services to students instructors administrators and the general public regarding District and College policies and procedures related to enrollment admissions academic opportunities and student services and programs.
2. Organizes coordinates and implements assigned programs or services; leads others as necessary to accomplish program or functional objectives.
3. Establishes partnerships collaborates and exchanges information with other District and college divisions departments and programs community agencies and other educational institutions to support student recruitment retention and success.
4. Advises and serves as a resource for prospective and current students staff faculty and the community on District and college programs student services and resources such as but not limited to enrollment orientation matriculation financial aid housing international student services testing and assessment and/or counseling; identifies and addresses issues to ensure student access to programs services and resources.
5. Compiles and organizes event program and/or student data as needed; prepares reports according to established procedures and practices.
6. Trains and provides work direction and guidance to assigned student workers; prepares work schedules assigns duties and reviews work for accuracy and completeness; ensures student understanding of and adherence to established standards policies and procedures.
7. Responds to inquiries and requests for information; interprets and applies regulations policies procedures systems rules and precedents in response to inquiries and requests.
8. Creates and maintains records and files in accordance with District and program guidelines for reporting and auditing purposes.
9. Designs creates and edits a variety of materials and informational resources including forms presentations flyers correspondence letters memos and reports; reviews and verifies accuracy of information.
10. Maintains communication resources including websites social media event schedules and listservs.
11. Maintains assigned student information systems; monitors data for accuracy and compliance with federal and state regulations and District policies and procedures; may assist in configuring and troubleshooting technical problems for assigned information systems.
12. Performs a variety of office and customer support duties such as scheduling attending and/or participating in meetings; registering dropping and/or adding students to programs and/or services; scanning documents and files; and receiving and screening calls and visitors and providing information or directing to appropriate locations and/or staff.
13. Performs other duties as assigned.

In addition when performing outreach services:

1. Plans organizes coordinates promotes and facilitates outreach activities workshops informational seminars and presentations conferences fairs campus tours and social and cultural events by participating in development of outreach plans and schedules; coordinating logistics and planning including room reservations audiovisual equipment technical support and room set-up; coordinating marketing and promotional activities; overseeing registration and collection of fees; scheduling and confirming speakers and presenters; developing and monitoring assigned budget; and preparing presentations and informational resources and materials.
2. Facilitates college and program enrollment including assisting students with application completion proctoring exams and providing advice and guidance on college and District programs academic opportunities and services.
3. Monitors orders maintains adequate inventory levels of outreach materials; monitors assigned budget and expenditures.

In addition when performing enrollment and evaluation services:

1. Assists students on academic/progress probation by removing holds and adding dropping and waitlisting students for classes; places and releases holds on student accounts for probation and disqualification purposes as well as for students who have not completed the required prerequisite courses; maintains disqualification and probation student lists; notifies students of their status following Title V regulations
2. Coordinates with counselors to create educational plans for students; monitors student enrollment and academic status; advises students on courses as needed.
3. Prepares and processes Academic Council petitions; attends meetings; notifies students of the Academic Council or designee decisions; assists students in preparing petitions.
4. Reviews student records to track students progress and to determine eligibility for transfers certificates and associate (AA/AS) degree; evaluates course equivalencies and Advanced Placement (AP) credits related to prerequisite clearances and/or transfer credits; notifies students of evaluation results; and updates student records.

QUALIFICATIONS

Knowledge of:

1. Principles practices and service delivery needs related to the program area(s) to which assigned.
2. Procedures for planning organizing coordinating promoting and facilitating a variety of outreach activities workshops and events.
3. Sources of information related to student services and resources such as but not limited to enrollment orientation matriculation financial aid international student services testing and assessment and/or counseling.
4. Course and AP credit evaluation processes guidelines policies and procedures related to determining prerequisite clearances.
5. Reference materials and resources available to evaluate coursework.
6. Educational cultural age-specific and social needs of the community as they relate to the programs to which assigned.
7. Communication and presentation techniques.
8. Principles and practices of data collection and report preparation.
9. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
10. Applicable federal state and local regulations and District policies and procedures relevant to assigned area of responsibility.
11. Principles of providing functional direction and training to student workers.
12. Record keeping principles and procedures.
13. English usage grammar spelling vocabulary and punctuation.
14. Modern office practices methods and computer equipment and software relevant to work performed.
15. Techniques for providing a high level of customer service by effectively dealing with the public students and District staff including individuals of diverse academic socio-economic ethnic religious and cultural backgrounds disability and sexual orientation.

Ability to:

1. Demonstrate understanding of sensitivity to and respect for the diverse academic socio-economic ethnic religious and cultural backgrounds disability and sexual orientation of community college students faculty and staff.
2. Interpret apply explain and ensure compliance with applicable federal state and local regulations and District policies and procedures.
3. Plan organize coordinate promote and facilitate outreach efforts in support of District and college programs academic opportunities and services.
4. Design and create a variety of materials and informational resources including forms brochures flyers presentations and related program materials.
5. Maintain communication resources such as websites and social media.
6. Research and interpret information gathered from the statewide articulation database course descriptions and related resources to recommend prerequisite clearances.
7. Determine academic eligibility based on supporting documentation.
8. Prepare review and present reports and other correspondence and communications in a clear and concise manner.
9. Effectively communicate and represent the college and District in meetings with other schools community groups and various other organizations and in meetings with individuals.
10. Respond to and effectively prioritize multiple phone calls and other requests for service.
11. Establish and maintain a variety of filing recordkeeping and tracking systems.
12. Plan organize schedule assign train and review the work of assigned student workers.
13. Organize work set priorities meet critical time deadlines and follow-up on assignments.
14. Effectively use computer systems software applications and modern business equipment to perform a variety of work tasks.
15. Use English effectively to communicate in person over the telephone and in writing.
16. Use tact initiative prudence and independent judgment within general policy procedural and legal guidelines.
17. Establish maintain and foster positive and effective working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS:

1. Understanding of sensitivity to and respect for the diverse academic socio-economic ethnic religious and cultural backgrounds disability and sexual orientation of community college students faculty and staff.
2. Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to an Associates degree from an accredited college with major coursework in education communication marketing or a related field AND three (3) years of general clerical office experience involving public contact and community outreach.

Licenses and Certifications:

Possession of or ability to obtain a valid California Drivers License by time of appointment.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment including a computer and to operate a motor vehicle to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend stoop kneel reach push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift carry push and pull materials and objects up to 30 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances. Occasionally employees may work outdoors for assigned events and be exposed to loud noise levels cold and/or hot temperatures and dust fumes and allergens.

APPLICATION PACKET:

1. A District on-line application on *In the application you will provide information which demonstrates your understanding of sensitivity to and respect for the diverse academic socio-economic ethnic religious and cultural backgrounds disability and sexual orientation of community college students faculty and staff. Additionally you will be asked to explain how your life experiences studies or work have influenced your commitment to diversity equity and inclusion.
2. A cover letter addressing your qualifications for the position.
3. A current resume of all work experience formal education and training.

If any required application materials are omitted the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our Applicant Information to assist with technical difficulties at: OF EMPLOYMENT:

Position: Full-Time Categorical Funded 12-months per year

Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents dental vision care employee assistance program long term disability retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents visit our web site: with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement.

The successful applicant will be required to provide proof of authorization to work in the U.S.

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills California 94022

Email:

Experience:

IC