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Student Success Coach
Job Location:
Job Location:
Burlington, CO - USA
Hourly Salary:
USD 24 - 27
Hourly Salary:
Posted:
30 September 2026 (14 days ago)
Posted:
Application Deadline:
28 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Posting Summary
The Student Success Coach will assist prospective students by playing a crucial role in guiding them through the enrollment process from initial inquiry to successfully enrolling in Professional and Continuing Education ( PACE ) programs. Serve as first point of contact for prospective students providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors ensure a seamless experience for our students fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager Student Success & Advising provide comprehensive quality and highly informed customer service outreach to prospective students and current and past program participants through email phone text live chat ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective students unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile track and report out information on students; receive verify and process forms documents applications and other materials. Support prospects needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager Student Success & Advising.
Desirable Qualifications
Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.
The Student Success Coach will assist prospective students by playing a crucial role in guiding them through the enrollment process from initial inquiry to successfully enrolling in Professional and Continuing Education ( PACE ) programs. Serve as first point of contact for prospective students providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors ensure a seamless experience for our students fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager Student Success & Advising provide comprehensive quality and highly informed customer service outreach to prospective students and current and past program participants through email phone text live chat ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective students unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile track and report out information on students; receive verify and process forms documents applications and other materials. Support prospects needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager Student Success & Advising.
Desirable Qualifications
Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.
About Company
For individuals committed to a thriving future for people and planet, UVM is the leading university where discovery, creativity, community, and action coalesce to secure a healthier, greener tomorrow.
