Student Services Specialist (Kapooloku Program)

University of Hawaii Kapiolani Community College Office for Student Affairs Kapooloku program is seeking applications for a Student Services Specialist position. Please see the information about the position the duties and responsibilities the minimum and desirable qualifications and the job application attachments below:

Title:Student Services Specialist

Position Number:0078319

Hiring Unit:Office for Student Affairs Kapooloku Program

Location:Kapiolani Community College

Date Posted:July 28 2026

Closing Date:August:59 PM HST

Salary:Salary schedules and placement information(Salary commensurate with education and experience)

Temporary/Permanent:Permanent

Funding:General

Other Conditions:To begin approximately October/November 2026. Subject to position clearance and availability of funds.

Introduction:

The Kapooloku program is designed to support Native Hawaiian Student Success at Kapiolani Community College. This student support specialist reports to the Counselor /Coordinator for the Native Hawaiian program. This position is responsible for managing daily program operations serving as the point of contact for students and organizing engagement and success activities.

Duties and Responsibilities

(NOTE: ** denotes Essential Functions)

• **Under the general direction of the Counselor/Coordinator oversees and carries out the day-to-day operations of the Kapooloku Program and Student Spaces including ensuring adequate staffing coverage continuity of services and effective delivery of program activities.

• Implements established program services activities and initiatives in alignment with program goals under the guidance and supervision provided by the Counselor/Coordinator.

• **Maintains office operations including scheduling front-line service coordination and ensuring a welcoming and supportive environment for students.

• Implements outreach and follow-up activities as directed to support relationship building Pilina student engagement persistence and connection to services.

• **Facilitates referrals and ensures timely follow-through on student support needs.

• **Oversees the daily operations of the Native Hawaiian peer mentor program including scheduling monitoring participation and ensuring adequate coverage of peer support services.

• Works in close collaboration with the Integrated Student Services position to plan and coordinate peer mentor recruitment training professional development and ongoing activities ensuring consistent implementation and alignment with overall student service delivery and program goals.

• **Provides lead direction to peer mentors and student employees including assigning tasks monitoring work and supporting training and onboarding.

• **Collects tracks and maintains student participation and program data for reporting purposes including grant and institutional reporting requirements.

• Ensures accuracy and timeliness of data entry and documentation in coordination with established reporting processes.

• Assists in compiling data and preparing routine reports to support program evaluation and compliance.

• Works with the Office of Institutional Effectiveness and program leadership to support data collection efforts.

• Supports the coordination and delivery of student engagement activities that promote belonging identity development and academic success.

• **Coordinates procurement of supplies materials and services necessary for program operations ensuring compliance with institutional policies and procedures.

• **Maintains inventory of program supplies and ensures resources are available to support daily operations and activities.

• **Assists with tracking expenditures and maintaining documentation in support of program budgets and grant requirements.

• **Develops and implements a program communication plan to ensure timely accurate and consistent dissemination of information about program services activities and resources to students and campus partners.

• Maintains and updates program communications including website content outreach materials and office publications ensuring alignment with the communication plan and program priorities.

• Responds to inquiries from students and internal and external campus partners and provides information about program services.

• Supports logistical coordination for meetings events and program activities.

• Other duties as assigned

Minimum Qualifications

• Possession of a baccalaureate degree in Hawaiian Studies Counseling Education Social Work Public Administration or a related field and three (3) years of progressively responsible professional experience in student services program coordination or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

• Considerable knowledge of principles practices and techniques in the area of student services program development and student success strategies as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.

• Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems related to student services and higher education programs.

• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.

• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.

• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.

• Demonstrated ability to operate a personal computer apply work processing software and standard office software applications.

• Demonstrated ability to develop implement and assess programs including use of data to inform decision-making and continuous improvement.

• Demonstrated ability to exercise independent judgment and make decisions within established policies and program goals.

• Demonstrated ability to communicate effectively both orally and in writing including preparation of reports and presentations.

Desirable Qualifications

• Experience supporting Native Hawaiian students in higher education including program development advising or culturally grounded student success initiatives.

• Experience with grant-funded programs including compliance reporting and program evaluation.

• Considerable knowledge of Native Hawaiian culture language history and community resources.

• Experience using student success technologies (e.g. CRM systems early alert platforms) to support outreach and engagement.

• Demonstrated commitment to Kapiolani Community Colleges vision of becoming a model indigenous-serving institution.

• Experience managing and supervising others.

• Evidence of commitment to Kapiolani Community Colleges vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social economic and sustainable advancement of Hawaii and the world.

INCOMPLETE APPLICATIONS WILLNOTBE CONSIDERED(Read the To Apply section carefully)

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach the required addition to the Application applicants must attach the following:

1. Cover letter;

2. Resume;

3. The names and contact information (telephone number and email addresses) of at least three professional references; and

4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted

• Diplomas and copies will NOT be accepted

Incomplete applications willNOTbe accepted.

NOTE:

• The application will be incomplete if materials are unreadable illegible password protected missing or corrupted; therefore late or incomplete applications will not be considered. All requested documents/information become the property of Kapiolani Community College and will not be returned.

• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number date of birth etc.).

• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.

• If you have not applied for a position before using NEOGOV you will need to create an account.

Inquiries:Kapiolani Community College Human Resources Department

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:

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