Student Information Representative (Part-time) Staff Pool

HCC

Job Location:

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited open-admission community colleges offering associate degrees certificates workforce training and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.

Location

Houston is a city with limitless possibilities:

Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
Houston is theCulture & Culinary Capital of Texaswith more than 7500 restaurants and eating establishments covering 60 cuisines.

If this sounds like the role for you and youre ready to join an amazing team please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Osvaldo Gomez Director EEO/Compliance Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX 77266

713 718.8271 or

HCC values its employees and their contributions promotes opportunities for their professional growth and development and provides a positive working and learning environmentthat encourages involvement innovation and creativity.

Individuals with disabilities who require special accommodations to interview should contact .

SUMMARY

Provide customer service via phone email social media (Facebook and Twitter) and live chat. Provide general information about admissions registration academic and workforce programs financial aid and other student service related questions. Assess callers needs and provide relevant information and resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide college-wide information and customer service to current prospective and returning students.

Manage inbound and outbound (i.e. first year experience) communications to include recruitment and retention efforts.

Assist students with processes and procedures related to admissions testing registration financial aid etc.

Provide information and answer questions related to the application and enrollment process transcript requests/submissions and enrollment verification.

Assist students with the resolution of problems (i.e. holds information regarding general complaint process grade appeal process etc.).

Assist students with accessing on-line resources (i.e. HCC web student PeopleSoft account to include financial account payment plan financial aid status on-line registration class schedules academic advising report etc.)

Provide frequent feedback and updates to maintain the knowledge base.

Provide recommendations to enhance the overall on-line student service experience.

Inform students of process to apply for graduation including requirements deadlines and graduation application process.

Provide relevant and up to date information regarding HCC commencement ceremony and student participation.

Provide general financial aid information to current and future students to include application status award amounts outstanding balances and documentation status.

Update financial aid students on general to do list items and missing/required documentation. Educate students on the application process regarding grants loans and scholarships.

Direct students to information available on the web (i.e. forms deadlines disbursement calendar scholarship opportunities etc.)

Keep current with college-wide programs activities and initiatives. Report findings and frequently share updates with appropriate staff.

Provide resource information to customers and refer as needed (i.e. VA International Disability Services Distance Education Customer Support Services Admissions Campus Operation Marketing and Communications).

Utilize phone system to document inquiries (i.e. services rendered).

QUALIFICATIONS

To perform this job successfully an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education experience knowledge skills and/or abilities required.

EDUCATION

High school diploma or GED equivalent required.

Associates degree preferred.

EXPERIENCE

At least three (3) years of experience in a customer service and/or high volume call center setting. Minimum of six (6) months of the high volume call center experience in higher education is preferred.

KNOWLEDGE SKILLS AND ABILITIES

Excellent oral and written communication skills

Strong interpersonal and customer service skills.

Ability to effectively multi-task.

Proficiency in computer applications (i.e. Microsoft Office databases etc.)

Knowledge of contact center technologies (i.e. phone chat email social media communications etc.)

Effective oral and written communication skills to interact with a diverse population.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities

Required Experience:

Staff IC

The OrganizationHouston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the...

The Organization

Location

Houston is a city with limitless possibilities:

Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
Houston is theCulture & Culinary Capital of Texaswith more than 7500 restaurants and eating establishments covering 60 cuisines.