Student Financial Services Advisor
Job Location:
Galesburg, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Purpose:
Knox College seeks a technologically savvy resourceful and driven individual to join
the Student Financial Services team. Members of our team work with prospective and
current students and their families assisting them in applying for financial aid managing
the costs of college and guiding them toward successful completion of a Knox degree.
Summary of the position:
The Student Financial Services Advisor supports prospective and current students by providing financial aid counseling assisting with financial aid applications monitoring student accounts and ensuring compliance with federal state and institutional regulations. The role includes evaluating financial aid eligibility resolving account and application discrepancies conducting financial aid workshops collaborating with campus partners to support student enrollment and retention and delivering exceptional customer service while helping students navigate the financial aspects of their education.
Key Responsibilities:
- Provide individual counseling to students and families regarding financial aid options
- Monitor student account information and conduct any necessary outreach to resolve outstanding information or balances
- Assist students in completing financial aid applications and related documentation
- Evaluate and process financial aid applications to determine eligibility for aid
- Maintain up-to-date knowledge of federal state and institutional financial aid regulations
- Develop and conduct financial aid workshops and presentations for students and parents
- Collaborate with other campus departments related to student enrollment billing retention etc.
- Monitor and manage student financial aid packages to ensure compliance with regulatory requirements
- Provide general guidance on budgeting and financial management to help students make informed financial decisions
- Respond to inquiries from students parents and staff regarding financial aid policies and procedures
- Assist in the development and implementation of financial aid policies and procedures
- Identify and resolve any discrepancies in student financial aid applications or awards
- Other duties as assigned
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of responsibilities duties and skills required of personnel so classified. Other duties may be assigned at the discretion of the leadership director or manager.
Knowledge Skills and Abilities:
- Strong proficiency in the use of information technology and the delivery of online services
- Strong analytical skills and the ability to interpret and apply federal regulations
- Commitment to excellent customer service and retention
- Excellent interpersonal verbal and written communication skills
- Ability to work both in a team setting and independently manage multiple tasks and projects
- Willingness to work additional hours during peak financial aid processing and student billing seasons
- An appreciation for a residential liberal arts education respect for individual differences openness to the values and opinions of others and flexibility to adapt to constant change
Minimum Education Required:
- Bachelors Degree in a related field
Minimum Experience Required:
- Experience in a related field
Preferred Qualifications:
- Experience with student accounts billing and payment process
Summary Pay Range: Compensation and benefits offered may vary depending on multiple individualized factors job level market location job-related knowledge skills individual performance and experience. Please note that pay is only one component of total compensation.
Benefits:
Health Insurance
Dental
Vision
FSA/ HSA/ FSA Dependent Care
Employer Paid Basic Life & LTD
Voluntary Life
Retirement Plan
Paid Time Off
Employee Assistance Program
Parental Leave
In keeping with its commitment to equal rights since it was founded in 1837 Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex pregnancy gender identity or expression race color creed national or ethnic origin religion or religious affiliation sexual orientation or preference age marital or family status disability veteran status or other status protected by applicable federal state or local law in admission financial aid employment athletics or any other aspect of its educational programs or addition Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from discriminating on the basis of sex.
The College official responsible for coordinating compliance with this Notice of Non-Discrimination is the Director of Civil Rights & Title IX Compliance. Any inquiries regarding policies that prohibit discrimination and harassment including Title IX sexual harassment as well as the policy prohibiting hazing should be directed to the Director of Civil Rights and Title IX Compliance identified below. Staff in the Office of Civil Rights & Title IX Compliance are available to meet with or talk to students staff and faculty regarding issues relating to this Notice of Non-Discrimination and the Colleges policies and procedures.
Director of Civil Rights & Title IX Compliance
Old Jail 12 Campus Box K-209
337 South Cherry Street Galesburg IL 61401
Phone:
Email:
Inquiries about the application of Title IX to Knox may be referred to the Director of Civil Rights & Title IX Compliance the United States Department of Educations Assistant Secretary for Civil Rights or both. Individuals may also contact the U.S. Department of Educations Office of Civil Rights for additional information.
Office for Civil Rights
U.S. Department of Education-Chicago Office
500 W Madison St. Suite 1475 Chicago IL 60661-4544
Phone:
Email:
Inquiries regarding the Colleges policies regarding the Americans with Disabilities Act of 1990 (ADA) or Section 504 of the Rehabilitation Act of 1973 (Section 504) should be directed to the ADA/504 Coordinator identified below:
Knox College ADA/504 Coordinator
Jennie Hemingway PhD
Old Jail 12 Campus Box K-209
337 South Cherry Street
Galesburg IL 61401
Phone:
Email:
Employees requesting accommodations may contact:
Human Resources
52 W South St. Alumni Hall Suite 100 Campus Box K-200
Galesburg IL 61401
Phone: or
Email:
Students requesting accommodations may contact:
Director of Disability Support Services
Patricia Harden
Umbeck Science and Math Center E111 Campus Box K183
340 South West Street
Phone:
Email:
Artificial Intelligence (AI) tools may be used in certain aspects of the candidate review process for this position; however all employment decisions will be made by a human.
Required Experience:
Unclear Seniority
About Company
Knox College is a nationally ranked liberal arts college in Galesburg, Illinois, devoted to providing a personalized education in a diverse and vibrant community.
