Student & Faculty Support Spec

Candidates must have valid U.S. work authorization at the time of application; UNC cannot provide H-1B sponsorship at this time.

To ensure full consideration applications must be received by 11:59pm (MT) on 08/10/2026.

Position Summary:

Each AcademicCollege has worked collaboratively with one another the SESS Action Teams andthe AVP of Student Academic Success to implement a student advising/resourcecenter in their respective Colleges. The focus of these centers is to servestudents and to increase retention and graduation rates.

Theintroduction of the Administrative Service Center (ASC) model allows us theopportunity to provide professionally trained student-centered staff memberswho have a visible and accessible presence to welcome students parents supportpeople and others to assist them with accurate and timely responses to theirquestions and concerns. The reallocation of administrative assistant positionsfrom the departments to the ASC requires that we have three Student and FacultySupport Specialists between Gunter Hall and Ross Hall.

The Student andFaculty Support Specialists key function is to support students who contactthe office with questions or concerns. These positions work collaborativelywith their college-based professional advisors/coaches faculty SOAR advisorslearning assistance programs (e.g. Writing Center Tutoring Center Math Lab)Career Services Bear Central and other campus partners to promote improvedundergraduate student outcomes. Other key functions include aiding academicunits with course scheduling curriculum workflow and accreditation/compliancerecord maintenance.

The Student andFaculty Support Specialist will also answer inquiries received by phone and/or electronicallyincluding checking various email accounts as needed.

These positionssupport retention and graduation strategies presented in the StrategicEnrollment and Student Success plan particularly with Action Team #3s integratedapproach to student services.

Job Duties:

15% - Student Interaction and Support
Serves as the front-facing position to welcome and support students and external guests who enter the office or contact via phone emails etc. The Specialist will answer student questions and address concerns such as where a class may be located and how to contact a faculty member.
The Specialist will appropriately refer students to other resources on campus. They will be knowledgeable about student development and be culturally competent;
Have detailed knowledge and maintain point of contact communication with other campus support services such as but not limited to NHS Programs Tutoring Services Student Outreach and Academic Resources Counseling Center Bear Central and Cultural and Resource Centers; they will appropriately refer students to these areas;
Coordinate between instructors student services staff counselors and administrators to enhance the academic success of students.
Serve as liaison for students with dean faculty and college administrative staff; provide accurate information to instructors students and to the public.
Provide basic and initial assistance to students with questions about classes registration permission etc. using established guidelines policies and procedures
Addresses individualized student questions or concerns;
Creates a work environment that encourages knowledge of respect for and development of skills to engage with those of other cultures backgrounds and identities.
Processes off-campus contract requests using OnBase.
Monitors multiple department emails to connect prospective students and alumni to resources.

25% - FacultyInteraction and Support
Serves as the primary point of contact for faculty administrative needs.
Assists in onboarding process for new faculty ensuring a welcoming and smooth transition into their roles
Updates faculty directories and maintains accurate records for internal communication
Tracks faculty travel expenditures and assists with travel authorizations and reimbursements.
Oversees course fee budget tracking
Monitors student employee funds and approves timesheets for faculty supervisors.
Guides faculty through the student hiring process for research labs and lab preparation rooms.
Coordinates teaching assistant (TA) exam proctoring assignments.
Supports faculty with a working knowledge of OnBase Insight Reports Ellucian Banner and internal UNC policies and procedures


10% - OfficeManagement and Unit Support
Maintains organizes and orders supply inventory for multiple unit offices
Distributes mail and packages
Plans unit events alongside Conference and Events Services with a working knowledge of univeristy policy of procedures
Coordinates make-up exams for 100 students in multiple units each year
Updates and maintains physical appearance of units including bulletin boards and display cases
Updates and maintains unit websites
Collaborates with units and university advancement to thank internal and external donors

10% - Accreditation/Compliance Record Maintenance
Maintains accurate and confidential records of every student interaction including in-person visits phone and online consultations.
Maintains committee documentation/records to meet AAEO HLC and accreditation requirements.
Aids faculty in gathering and maintaining information required to meet compliance and accreditation needs.

10% - CurriculumWorkflow Support for NHS Units
Collaborates with unit leaders and the Business Operations Manager to implement curriculum into the Curriculum Workflow system.

10% - CourseScheduling Support for NHS Units
Collaborates with unit leaders and the Business Operations Manager to input course schedules into Banner.

15% - Supervise Student Employees
Hires and trains 5-12 student employees on unit front-desk job responsibilities and office culture. Student employee reports to this person when they have questions or need to coordinate time off and work schedules.
Creates detailed resource guides for student employees

5% - Other Duties as Assigned
Collaborates with the other members of the ASC and refers faculty members to the correct ASC team members and other resources on campus.

Minimum Qualifications:

Earned high-school degree and 1-2 years of student-facing experienceworking in higher education.

Computer skills required especially in Microsoft Office.

Preferred Qualifications

Ideally this position will have excellent written and interpersonal communication skills; attention to detail; proficiency in Microsoft Office Suite applications strong work ethic; high degree of energy; experience workingwith populations of students from various historically underprivileged identities and a demonstrated ability to work well with students parents faculty and staff.

Experience working with EABs Student Success Collaborative (or similarsoftware) is preferred.

The responsibility of this position requires a multifaceted individual with the ability to work with great accuracy under pressure.

Benefits:
Benefits available include health dental vision life and long-term disability insurance as well as a selection of several defined contribution retirement plans for all full-time positions. Employees at UNC receive sick leave and other leave options may be available based on position. Full-time employees are eligible to receive tuition waiver benefits as well as dependents and spouses ofUNCEmployees who are employed at 0.5FTEor above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.

About UNC
The University of Northern Colorado is a public doctoral/research institution located in Greeley Colorado. UNCs commitment to education began in 1889 and continues to be a transformational force for our students. Recognizedas a top university for socialmobilityUNC isproud tobeaHispanicServing Institutionandto serve more than44% ofourundergraduateswhoarethefirst in theirfamily to attend is also committed to providing our faculty and staff with the support they need to succeed as professionals educators and in life. Please visit UNCs Career Hubto learn more about UNCs strategic plan school programs and employee benefits. Go Bears!

EEO Statement
The University of Northern Colorado offers an educational and workingenvironment that provides equal opportunity to all members of the accordance with federal and state law UNC prohibits unlawfuldiscrimination including harassment based on race color national originreligion age sex sexual orientation pregnancy disability geneticinformation and/or veteran status. UNC also prohibits discrimination based ongender identity and gender expression. Retaliation against persons who opposea discriminatory practice file a charge of discrimination or testify forassist in or participate in an investigative proceeding relating todiscrimination is prohibited. Constitutionally protected expression will not beconsidered discrimination or harassment under this policy. It is theresponsibility of all departments employees and students to ensure UNCscompliance with this policy.

ADA Accommodations
The University of Northern Colorado is committedto providing reasonable accommodation to individuals with disabilities. If yourequire reasonable accommodation in completing this application interviewingor otherwise participating in the employee selection process please directyour inquiries to or

Background Check
Satisfactory completion of a background check educational check and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire.

This position is contingent on funding from the Colorado State Legislature approval by the Board of Trustees and subject to the policies and regulations of the University of Northern Colorado.

Clery Act
In compliance with the Clery Act the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online. A paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety conduct processes and Title IX investigations.