Student Care Case Management Intern

When applying you will be required to attach the following electronic documents:

• A Resume
• A Cover Letter

For additional information please contact: Amy Peterson at

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and particularly encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQ community members and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

This position is designated as a critical or security-sensitive position; therefore the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note: All job offers are contingent upon Human Resources final approval

This recruitment will be used to fill one part-time (a maximum of 24 hours per week anticipated 10-12 hours of work per week) Care Case Manager Intern for the Office of the Dean of Students at Oregon State University (OSU).

Student Care serves as the first point of contact for students who call email or walk in to the Office of the Dean of Students. All operations are intended to be in-person with technology provided by the office.

This position is dedicated to providing educational and developmental opportunities for students to make informed decisions that support their success at Oregon State University. This internship is considered educational in nature. Many programs at Oregon State University require the completion of an internship or research experience in order to graduate; this internship might qualify for academic credit. To verify if this experience would qualify for your program of study please contact your academic advisor or the internship coordinator for your program.

Position Duties:

• Support students who have questions or may need assistance managing concerns around a myriad of extenuating circumstances including but not limited to: Mental health physical health crime victimization family concerns economic concerns social adjustment housing arrangements conduct or law violations or any manner of concern that interferes with a students ability to function successfully at the University.

• Consult with faculty staff and families who are concerned about a students ability to successfully manage an emergency or crisis situation Advise students families faculty and staff about how policy interacts with each individuals presenting concerns or situation using comprehensive knowledge of OSU policies and federal guidelines.

• Assist students of concern in negotiating challenges that may impact their academic performance and progress. Serve as a bridge to academic resources including academic advisors the Office of the Registrar Financial Aid and other campus units who can work with students directly on these challenges.

• Consult effectively with people in stressful conditions including remaining calm when working with people who may be upset hostile or experiencing mental illness. Seek immediate assistance from Counseling and Psychological Services Department of Public Safety and/or the Student Care Site Supervisor in situations where there is aconcern for the students safety or the safety of others in the community.

• Manage non-routine follow up for each situation based on individualized circumstances. Consult with the Site Supervisor through weekly 1:1 meetings and attend weekly 2-hour case management meetings with Student Care staff to identify approaches to cases that is founded in student development theory an ethic of care and cultural competency. Determine how information is shared to different audiences in the resolution of a situation using comprehensive knowledge of FERPA OSU policies and professional judgment.

• Draft independently and regularly send non-standard communications related to Student Care follow up including: official correspondence website management alerts and email notifications. Manage confidential student records according to the University policies including destruction or archival of closed files.

• Comply with all relevant departmental and university policies as well as state and federal laws including Title IX VAWA ADA FERPA and Title II.

• Provide leadership on one or more selected projects that may include opportunities such as: o Review and develop training content for members of the Office of the Dean of Students that manage Student Care cases in both printed and online formats.

• Review and edit various policies and procedures utilized by the Student Care staff to ensure all practices are effective and inclusive. Review all communication materials for current consistent and accessible content. Develop assessment reporting that illustrates the successes and areas of improvement within Student Care case management to inform on-going training.

• Identify and develop a value-added process template or tool that could be implemented within Student Cares current operations. This contribution should provide a substantial addition to the interns resume as practical and applicable work experience. Exceptions to the above responsibilities of the position duties may be approved at the discretion of the Site Supervisor or the Dean of Students.

1. Student support

2. Case management

3. Resource navigation

4. Policy application

5. Communication

6. Documentation

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their this position students learn and build vital career-readiness skills in the primary areas below:

Communication Critical Thinking Teamwork and Professionalism

Full Employment Eligibility Requirements can be found here: be academically enrolled in a high school community college or university and pursuing a program or course of study

*International students may be allowed to carry fewer hours than specified above and still be considered full-time by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by theOffice of International Services(OIS) and must be provided to the Student Employment Center.

Required Qualifications:

• Have 3 or more terms left before graduation

• Experience in an office environment

• Basic computer skills especially with Word Outlook and Excel

• Strong written and oral communication skills

• Ability to work with sensitive topics (e.g. suicidality violence mental health bereavement)

• Ability to interact successfully with upset or emotional people or people in crisis

• Ability to demonstrate effective use of problem solving skills

• Demonstrable customer service skills in person and via phone/email.

• Ability to work discreetly with confidential materials

• Commitment to work with diverse populations including those across culture ability orientation gender age and status

• Excellent time management skills

• Demonstrated ability and commitment to working as part of a team

• Overall job effectiveness is tied to the ability to establish and maintain credibility and good rapport with students and fellow staff members while offering the highest quality of customer service. Case Manager Interns must be able to travel to and from different locations in the suite and on campus during their shift. Case Manager Interns must also be able to perform duties on a computer phone and/or copy machine with multiple interruptions and with a teamwork orientation during their shift.

Preferred Qualifications

• Graduate Student

• Students pursuing human development or service-oriented degrees (Psychology Human Development & Family Sciences Sociology Public Health etc.)

This position is designated as a critical or security-sensitive position; therefore the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.