Student Auxiliary Services (SAS) Conference Coordinator

Wayne State University is searching for an experienced Student Auxiliary Services (SAS) Conference Coordinator at its Detroit campus location.

Wayne State is a premier public urban research university located in the heart of Detroit Michigan where students from all backgrounds are offered a rich high-quality education. Our deep-rooted commitment to excellence collaboration integrity diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Reporting to the Associate DirectorBusiness Development and Conference Services the Student Auxiliary Services(SAS) Conference Coordinator supports the planning coordination and executionof conferences camps meetings and special events hosted by the position collaborates with internal departments external clients andcampus service partners to coordinate event logistics manage facilityreservations and ensure operational readiness. The Conference Coordinatorplays a vital role in delivering exceptional customer service by facilitatingseamless event planning and execution fostering positive client relationshipsand contributing to the overall success of the Universitys conference andauxiliary services programs.

EssentialFunctions
(Essentialfunctions are the primary duties/major job responsibilities that an employeemust be able to perform with or without reasonable accommodation. Theessential functions are listed in order of importance.)

Administrative & Operational Support

• Coordinate reservations for classrooms meeting rooms event spaces dining facilities catering services parking and summer housing.
• Utilize EMS (Event Management System) to manage space reservations and scheduling.
• Use StarRez to process and track summer housing requests and assignments.
• Maintain accurate records calendars and documentation related to events and housing.
• Coordinate with C&IT to ensure guest access to IT services.

Client & Customer Service

• Serve as a primary point of contact for inquiries from clients campus partners and external organizations.
• Provide timely professional and solutionsoriented responses to questions about availability services and event logistics.
• Support the Associate Director in building strong client relationships and ensuring a positive event experience.

Contracts & Financial Support

• Assist in drafting contracts proposals and cost estimates under the direction and approval of the Associate Director.
• Prepare supporting documentation such as event summaries service orders and billing details.

Event Coordination

• Help coordinate event logistics including room setups catering details audiovisual needs and housing assignments.
• Communicate event requirements to internal service providers such as dining facilities parking and housing.
• Monitor event timelines and ensure all details are executed accurately.

Systems & Process Management

• Maintain proficiency in EMS and StarRez to ensure accurate data entry and reporting.
• Assist with process improvements documentation updates and workflow enhancements within Conference Services.

Performs other related duties as assigned.

Education Bachelors degree

• Bachelors degree from an accredited college or university.

Experience Experienced (minimum 2 years of job-related experience)

• Experience in event planning hospitality higher education or conference services.
• Experience with scheduling or reservation systems; familiarity with EMS and StarRez preferred.

KNOWLEDGE SKILLS AND ABILITIES

• Strong organizational and multitasking skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Customerservice mindset with the ability to respond professionally and effectively to diverse stakeholders.
• Ability to work both independently and collaboratively in a fastpaced environment.
• Comfort working with contracts estimates and administrative documentation.
• Demonstrates professionalism reliability and a commitment to highquality service.
• Adapts to changing priorities and handles multiple projects simultaneously.
• Maintains confidentiality and exercises sound judgment in all interactions.

WORKING CONDITIONS

• Officebased with frequent movement between campus facilities.
• Evening and weekend work required during peak seasons and major events.
• Ability to lift up to 50 pounds for event related tasks.
• May have reporting obligations under Title IX and Clery.

H43 - Business Operations

H4330 - Housing (H4330)

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: $58000.00
• Salary hire maximum: $60000.00

Office environment

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check including a criminal history check before starting work. If you are offered employment the university will inform you if a background check is required.

Required Experience:

IC