Student AdminOffice Assistant- Chapman Grand

Job Description Summary
The Chapman Grand Office Assistant (OA) supports the daily operations of the Chapman Grand front office and serves as a primary point of contact for residents families guests and campus partners. Office Assistants provide excellent customer service while assisting with administrative tasks mail and package operations resident transitions and general building operations throughout the academic year. This position requires strong communication organization professionalism and attention to detail. Office Assistants work collaboratively with the Chapman Grand Area Coordinator Graduate Resident Directors Resident Advisors and other Residence Life and First Year Experience staff to provide a welcoming and efficient front office experience for residents.

Responsibilities
Front Office & Customer Service Staff and support the daily operations of the Chapman Grand front office. Greet and assist residents families guests and campus partners in a professional and welcoming manner. Answer the Chapman Grand office phone and respond to general questions regarding housing building operations and Residence Life procedures. Provide accurate information and appropriately refer questions or concerns to professional staff when additional assistance is needed. Maintain a professional organized and welcoming front office environment. Mail & Package Operations Receive and process incoming resident mail and packages. Log packages accurately using the designated package tracking system. Organize packages within the mailroom and maintain accurate package records. Assist residents with package pickup and distribution. Help maintain an organized and secure mail and package area. Identify and appropriately address unclaimed incorrectly addressed or undeliverable packages. Move-In & Move-Out Support Assist Residence Life staff with summer and academic-year move-in and move-out operations. Support resident check-in and checkout procedures. Assist with distributing and collecting temporary access cards keys occupancy materials and other housing-related items as directed. Verify resident information and accurately document check-ins checkouts and other housing processes. Assist with preparing materials and organizing the front office for high-volume transition periods. Administrative & Communication Support Monitor and manage designated Chapman Grand email accounts. Respond to routine resident emails and forward questions requiring additional assistance to the appropriate staff member. Maintain accurate spreadsheets logs forms and other administrative records. Assist with filing data entry document organization and other administrative projects. Communicate important information and operational concerns to the appropriate Residence Life staff. Other duties as assigned.

Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.