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Strategic Customer Success Manager

Retool

Job Location:

San Francisco, CA - USA

Yearly Salary: $ 224000 - 287400

Posted: 24 August 2026 (18 hours ago)

Application Deadline: 21 November 2026

Vacancies: 1 Vacancy

Job Summary

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics handling support workflows building admin dashboards and countless processes you might never have thought of. But most companies dont have the resources to properly invest in these tools leading to a lot of old clunky internal software or worse teams still stuck in manual and spreadsheet workflows.

AI has changed who gets to build software. The definition of developer now includes analysts operators and domain experts creating solutions directlyand the tools they reach for are multiplying by the week. Thats both an opportunity and a challenge: as more people build with more AI tools the risk of shipping ungoverned software into production grows just as fast.

At Retool were building the platform that makes all of it safe to ship. Build with any AI tool you want then deploy into one place that connects to your real business data enforces enterprise policies automatically and lets teams create once and reuse everywhere with shared trusted components. The cost of building software has collapsed. The cost of governing it hasntand thats the problem we solve.

Developers and domain experts have already automated over 100 million hours of work on our platform freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it safely and within enterprise guardrails.

Lets build the future together.

Retool is hiring its first Strategic Customer Success Manager to focus on growth within our largest customer accounts. While this role is new at Retool the opportunity and impact are well understood: a significant share of company growth comes from expanding existing customer relationships. This person will act as a strategic business partner within key accounts building relationships identifying new opportunities and driving internal alignment to grow Retools presence. Success in this role means combining strong customer instincts and commercial judgment with the ability to coordinate cross-functional partners to support account expansion.

This is a high-impact growth-oriented role at the intersection of strategy relationship-building and business development. Youll partner closely with Account Executives and the account team to identify new use cases expand Retools footprint and build lasting champions inside your accounts. Youll drive internal marketing events surface expansion opportunities and lead growth programsall without owning renewals or getting pulled into technical enablement or production work.

If you thrive in ambiguity take full ownership of outcomes bring a genuine growth mindset and know how to build trust with senior stakeholdersthis role is for you.

WHAT YOULL DO:

Own the post-sale growth journey for a portfolio of large enterprise accounts serving as the primary strategic point of contact

Build and deepen executive relationships across your accounts becoming a trusted advisor who connects Retools platform to real quantified business outcomes

Lead whitespace analysis to identify untapped teams use cases and workflows within accounts and design structured growth programs to expand Retools footprint

Drive internal marketing initiatives within customer organizationsincluding events roundtables and executive briefingsto build awareness and generate internal champions

Identify and surface qualified expansion opportunities for Account Executives including leads for Professional Services engagements and new product areas

Conduct compelling product demos and light prototyping to bring new Retool use cases to life for customer stakeholders

Partner closely with the Business Value team to ensure customers are realizing ongoing measurable value from the platform

Provide structured field insights back to Product Engineering and GTM leadership to help shape roadmap and strategy

THE SKILLSET YOULL BRING:

5 years of experience in Customer Success Strategic Account Management or a growth-oriented post-sale role at a B2B SaaS company

Proven track record managing complex high-value enterprise accounts with measurable expansion and adoption outcomes

Strong business acumenyou understand how companies operate what executives prioritize and how to connect technology investment to tangible ROI

Outstanding relationship-building and communication skills with demonstrated ability to engage and influence at the C-suite and VP level

Experience with whitespace analysis and crafting structured plans to drive adoption across large matrixed organizations

Comfortable running product demos and light proof-of-concept work to illustrate value (no engineering background required)

High ownership mentalityyou dont wait for a playbook to exist; you build one and iterate

Thrives in ambiguity and adapts quickly as priorities shift in a fast-moving environment

Growth mindset: you seek out feedback learn fast and continuously raise the bar for yourself and your customers

Retool offers generous benefits to all employees and hybrid work location. For more information please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK please refer to our careers page and review the indicated locations.

Required Experience:

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