Strategic Accounts Representative

Under the direction and supervision of the assigned Strategic Accounts Manager theStrategic Accounts Representative supports the execution of InnovAges Medicare broker agency and field marketing organization (FMO) partnership strategy across assigned markets. This role helps recruit onboard activate and support broker partners that generate qualified PACE referrals and enrollments while ensuring broker activity is documented coordinated with local market teams and aligned with compliant marketing and enrollment practices.

The successful candidate is a highly organized relationship-oriented field and channel support professional who can coordinate broker training center tours events referral follow-up CRM documentation and day-to-day partner communications. The role is designed to help translate InnovAges broker strategy into disciplined market execution by supporting broker education activation engagement cadence and referral pull-through.

Essential Functions and Work Responsibilities

Broker & FMO Channel Support 70%

• Support the Strategic Accounts Manager inidentifying recruiting onboarding and activating Medicare-focused brokers broker agencies FMOs and other distribution partners capable of generating qualified PACE referrals.
• Assistwith broker outreach follow-up and relationship touchpoints across assigned markets including calls emails texts in-person meetings trainings center tours lunch-and-learns webinars and community or FMO-sponsored events.
• Coordinate and support broker education on PACE eligibility referral process expectations participant value propositions enrollment milestones and compliant marketing and enrollment practices.
• Support new contracted brokers through early activation activities including orientation referral process education initial case questions objection handling and coordination with InnovAge enrollment and outreach teams.
• Assistwith market activation campaigns in partnership with Marketing Sales leadership and local market teams including broker-focused communications eventlogistics co-branded materials and follow-up campaigns.
• Helpmaintainactive engagement with key brokeragency and FMO partners by supporting agreed-upon communication cadences training invitations event attendance and field-level relationship management.
• Serve as a responsive point of contact for broker inquiries related to materials participant referral status PACE education center tours and escalation routing while escalating strategic or executive-level FMO opportunities to the Strategic Accounts Manager.

Market Coordination & Channel Operations 30%

• Partner with Regional Sales Directors Inside Sales and Outreach Specialists Enrollment Representatives Participant Navigators Center Directors Social Workers and other local stakeholders to support broker-driven referral execution and handoffs.
• MaintainaccurateandtimelyCRM and broker portal documentation of broker contacts activities training attendance referrals pipeline status partner engagement and assigned follow-up actions.
• Assistwith broker referral tracking referral quality feedback loops enrollment milestone visibility and weekly activity reporting for the Strategic Accounts Manager and local market stakeholders.
• Support broker portfolio management by helpingmaintainbroker lists segmentation data activation status engagement cadence and follow-up plans for high-potential or under-activated broker partners.
• Identifyoperational barriersimpactingbroker satisfaction referral conversion or enrollment progress and coordinate issues internally fortimelyresolution.
• Assistwith market and territory planning including broker event calendars center tour coordination travellogistics meeting preparation materials requests and post-event follow-up.

TRAVEL REQUIREMENTS

Travel to and from InnovAge work site locations and broker / FMO events within assigned region. Daily and extended travel may be required depending on business needs potentially up to 50%.

• 1 years of experience in channel sales broker distribution strategic partnerships business development account management healthcare sales support or related field.
• 2 years of experience in Medicare Advantage managed care health plan distribution healthcare sales senior services long-term care or related healthcare markets.
• Strong relationship management follow-up organization and written/verbal communication skills.
• Demonstrated ability to coordinatetrainings meetings events partner communications and cross-functional follow-up in a field or market-facing role.
• Working knowledge of or ability to quickly learn CMS and state laws and sub-regulatory guidance related to compliant marketing and enrollment practices.
• ExperienceutilizingCRM platforms broker portals sales activity tracking or sales analytics tools.
• Bachelors degree from an accredited college/university or equivalent work experience in lieu of degree.
• State-issued drivers license personal transportationgood drivingrecord and auto insurance as required by law.

PREFERRED

• Experience working with Medicare Advantage brokers broker agencies FMOs health plans delegated sales organizations or community-based referral partners.
• Knowledge of PACE Medicare Medicaid dual-eligible populations long-term care aging services or complex-care models.
• Experience supporting brokertrainings lunch-and-learns center tours webinars community events or field marketing activations.
• Bachelor of Business Administration or other advanceddegree.
• Experience with Microsoft Dynamics 365 and/or skills preferred in target marketswherehelpful to participant and broker engagement.

InnovAge is dedicated to empowering seniors to live independently allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE) which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge youll work alongside talented respectful and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race color religion sex sexual orientation gender identity/expression national origin disability protected veteran status pregnancy or any other protected status. Salaries are determined by various factors such as qualifications experience and location and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance short and long-term disability life insurance and AD&D supplemental life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors such as work location experience knowledge skills education certifications training and internal equity. InnovAge offers a comprehensive benefits package which includes medical dental vision 401(k) plan with company match short and long-term disability life insurance supplemental life insurance ADD flexible spending account paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information please visit the Clearinghouse Education and Awareness website:

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe transparent and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @.

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment background checks onboarding training or any other employmentrelated purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge please report the activity to or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us and we appreciate your interest in joining InnovAge.