Strategic Account Manager

This is a founding customer-facing role at a seed-stage AI consumer intelligence platform where you will own a portfolio of Fortune 500 enterprise accounts end-to-end. You will sit at the intersection of client success product and engineering helping to shape the customer experience function from the ground up rather than inheriting an existing playbook.

• Own post-close relationships across a portfolio of enterprise accounts in CPG beauty food and beverage and retail driving implementation adoption retention and expansion.
• Lead end-to-end onboarding and deployment managing change management across stakeholders from the C-suite to field teams.
• Translate complex client requirements into in-app workflows and recommendations that embed durable value into the platform.
• Serve as the primary technical point of contact troubleshooting data and integration issues and managing product feedback loops with clear SLAs.
• Build the customer experience function itself including playbooks onboarding standards health metrics and eventually a team.

• 5 to 8 years of experience in enterprise customer success implementation or engagement management.
• At least 3 years managing enterprise accounts with $1M ACV including demonstrated churn saves and at-risk account turnarounds.
• Proven ability to bridge technical product and engineering teams with non-technical business stakeholders.
• Familiarity with data integrations and enterprise system architecture (for example CRM platforms analytics and BI tools or customer success platforms).
• Understanding of AI and ML workflows and emerging AI capabilities is a plus.
• Experience leading teams or delivering implementation initiatives at scale is a plus.
• Must be authorized to work in the United States without visa sponsorship.

Base salary of $110000 to $150000 USD annually. No visa sponsorship is available.

Hybrid role based in New York NY. Candidates must be based in or willing to work hybrid in New York.