Store Supervisor
Job Location:
Beloit, WI - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.
You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.
JOB DESCRIPTION
MUST HAVE OPEN AVAILABILITY AND THE ABILITY TO CLOSE AT LEAST 3 NIGHTS PER WEEK.
BENEFITS
Salary/Pay Range: $12.50-$14.00/hr tips
Paid training
Meal and Drink discounts
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsibilities
The Supervisor is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties
This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable
Ensure consistent and quality customer experience by executing brand beverage recipes and techniques resolving customer relations issues and leading the team in delivering the Scooters Amazing customer service experience
Maintain speed of service standards during high-volume periods by staying calm managing an efficient team workflow anticipating customer needs and utilizing downtime to prepare for the next rush
Assist the Store Manager in onboarding and training new team members
Develop effective working relationships with team members identifying individual motivation factors and providing clear constructive feedback to reinforce/improve performance
Proactively seek opportunities to increase individual and team sales
Understand and execute cash handling point of sale system and operational procedures in an accurate consistent manner
Ensure team members follow all health safety and sanitation guidelines
Serve as a keyholder following all opening and closing procedures
- Ensure that all shifts are covered especially in emergency situations
Demonstrate punctuality dependability and adaptability
Assist Store Managers with administrative duties as requested
QUALIFICATIONS
Must be 18 years or older to apply
- MUST BE ABLE TO CLOSE AT LEAST 3 NIGHTS PER WEEK
Excellent communication and interpersonal skills
Passion for working with people
Energetic fast-paced flexible work style
Ability to work cooperatively in a team environment
Demonstrates honesty integrity and a positive attitude while maintaining a guest focusedmentality
Willingness to learn and embrace change
Strong problem-solving multi-tasking and administrative skills
Ability to anticipate and respond to customer needs
Customer service experience preferred but not required
Availability & Assessment REQUIRED when applying
Required Experience:
Manager
