Store Operations Specialist

Location: Framingham MA

Onsite Flexibility: Hybrid 2 days per week on-site (Tuesday Wednesday or Thursday candidate chooses two)

• Position Type: Contract (contract-to-hire potential)
• Contract Duration: 6 months (with potential to extend)
• Pay Rate: $20.33$24.83 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is an exciting opportunity to support the Sierra Store Operations team as a Store Operations Specialist (Contractor). This role plays a critical part in ensuring the smooth everyday execution of store technology and operational processes by providing frontline support coordinating issue resolution and assisting with project execution. You will work closely with Store Operations IT and cross-functional partners to help maintain support and improve store systems and processes. This position is ideal for someone who is organized detail-oriented and eager to build experience in retail operations and technology.

Run-the-Business Support

• Provide day-to-day operational support for store systems and processes (POS back-office systems store technology tools)
• Monitor triage and respond to incoming support requests from stores and field teams
• Track and handle issues through resolution ensuring timely follow-up and communication
• Maintain documentation trackers and reporting related to store operations and technology

Escalation & Issue Management

• Serve as a first point of contact for field escalation coordination
• Partner with IT Service Desk and vendors to ensure issues are resolved efficiently
• Identify trends in recurring issues and escalate insights to leadership
• Support incident tracking and post-issue reviews

Project Coordination & Execution Support

• Assist with coordination of store technology initiatives pilots and rollouts
• Support project tracking timelines and status reporting across multiple initiatives
• Help prepare materials for meetings updates and communications to stakeholders
• Coordinate testing activities and help ensure readiness for implementation

Cross-Functional Partnership

• Partner with Store Operations IT Finance and other business teams to support execution
• Communicate clearly with stakeholders to provide updates and gather information
• Support onboarding training coordination and documentation for new processes or tools

Administrative & Analytical Support

• Maintain project trackers dashboards and reporting tools
• Assist with data collection and basic analysis to support decision-making
• Support continuous improvement efforts by documenting opportunities and solutions
• Special projects as assigned

• Strong organizational skills with the ability to handle multiple priorities
• Detail-oriented with a proactive problem-solving mindset
• Comfortable working in a fast-paced evolving environment
• Good communication skills (written and verbal) with stakeholders and business partner groups
• Ability to collaborate cross-functionally and follow through on tasks
• Proficient in Microsoft Office (Excel PowerPoint Teams) and SharePoint

• Experience with ticketing systems or issue tracking tools (e.g. ServiceNow)
• Exposure to retail operations or store systems

• Bachelors degree OR equivalent work experience

• 25 years of experience in operations project coordination training or similar experience

• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

This client is a Fortune 500 retailer operating more than 4500 stores globally across North America Europe APAC and the Middle East. The organization employs store operations specialists project coordinators IT support professionals data analysts and cross-functional business partners who collaborate across retail technology finance and loss prevention teams.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-09503 Industry: Operations & Management

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