State Service Office Supervisor

The work we do matters!

Hiring Agency:

Veterans Affairs - Agency 28

Location:

Lincoln NE

Hiring Rate:

$25.778

Job Posting:

JR2026- State Service Office Supervisor (Open)

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description:

In this position you will coordinate and direct State Service Officers which assists veterans in applying for/obtaining benefits. You will supervise a staff of Veterans Affairs Service Officers II and clerical/administrative support staff. This position has no budgetary authority and does not make major personnel or policy decisions. You will report to the Deputy Director. This position is an in-office position.

In this position you will have the responsibility of managing a State Service Office and/or coordinating specific program operations and initiatives.

Examples of Work:

• Plans coordinates and directs the operation of the Veterans Affairs Service Office or SVSO programs and initiatives.
• Interprets and enforces the policies pertinent to the program and reviews the delivery of services.
• Recommends/drafts changes to policies or program services to enhance the program and/or delivery of services.
• Participates in strategic planning for the program and implements/evaluates program goals/objectives. Monitors the office progress toward meeting established goals/objectives by compiling reviewing and analyzing reports and records to identify potential problem areas and recommend changes.
• Ensures compliance with accreditation and federal standards/guidelines.
• Develops and conducts public relations activities to explain the various functions/services of the agency to veterans organizations governmental agencies community groups and the general public.
• Manages and coordinates the State Veteran Homes State Veteran Service Officer (SVSO) Program.
• Manages and coordinates the Nebraska Resource Center (NRC) located at Offutt Air Force Base.
• Serves as a key point of contact with the Military Affairs Liaison and provides outreach support for the Good Life is Calling Veterans campaign.
• Manages and coordinates the services to Nebraskas National Guard through integration of a SVSO at Joint Force Headquarters (breaking down agency silos to better serve Nebraskans).
• Re-establishing routine support for Justice-Involved Veterans through engagement with veterans residing in NDCS facilities and development of relationships with NDCS public servants.
• Conducting outreach to veteran families enrolled in Medicaid programs and helping connect them with benefits and services for which they may be eligible based on their military service.
• Attends management meetings and relays pertinent information to staff supervised.
• Advises and consults the agency director and/or deputy director on SVSO programs business and administrative matters.
• Supervision of staff to include employee selection leave approval performance evaluation training and discipline.
• Performs other duties as assigned.
  

Requirements/Qualification:

Minimum Qualifications:

College coursework in Human Services Business Administration or related field plus two years previous experience working with veterans in applying for/obtaining benefits. Experience leading or supervising others preferred.

Legal Requirements: State Statute 80-410 requires all state service officers to have served in the armed forces of the United States during dates set forth in section 80-401.01 to have been discharged or otherwise separated with a characterization of honorable from such service and have been a bona fide resident of the State of Nebraska continuously for at least one year immediately prior to assuming a position.

Requires accreditation with our Department and National Veterans Organizations granted by the US Department of Veterans Affairs to accept power of attorney to represent veterans and dependents before the VA.

Knowledge Skills and Abilities:

• Knowledge of: Supervisory techniques strategic planning processes disciplinary processes employee selection processes; Federal and State policies and regulations concerning Veterans; application processes; appeal processes; agency rules/regulations and policies/procedures; customer service; basic math; computer applications used by the agency.
• Ability to: supervise and train staff; develop objectives performance goals and work priorities; research and prepare for rating and appeal hearings. Instruct others; communicate effectively both orally and in writing; identify and solve problems; make decisions; establish and maintain effective working relationships; organize plan and prioritize work; resolve conflicts; build effective teams.
• Skill in: evaluating applications for benefits; research and writing appeals; participating in appeal hearings; oral and written comprehension and expression; time management; active listening; critical thinking; deductive and inductive reasoning.

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The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.