Starlink Customer Success Manager, Africa

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

STARLINKCUSTOMER SUCCESS MANAGER AFRICA

Starlink provides high-speed low-latency internet to customers around the world. Our enterprise resellers bring Starlink to businesses across a wide range of markets and use cases. These accounts are large and complex often spanning multiple regions legal entities and Starlink products.

As a Customer Success Manager Africa you will own a book of existing reseller customers and be responsible for growing the business with them. You will build strong commercial relationships identify opportunities to expand their use of Starlink and work through the issues that stand in the way of growth. This includes pricing capacity billing payment activation logistics and product needs.

RESPONSIBILITIES:

• Own assigned Africa accounts from contract signature through onboarding activation day-to-day management and long-term growth as the primary customer contact
• Hit revenue targets on time by tracking readiness shipments activations and payments and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status risk and opportunity are visible in one place
• Monitor account health including contract compliance KPI performance invoicing and tax logistics and the customer relationship to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state a healthy account and the next dollar of revenue
• Identify expansion additional sites or kits and new ways customers can use Starlink
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Bring customer feedback into SpaceX and work with engineering support finance and operations to reduce errors across accounts
• Help shape how we operate in Africa including country-level priorities onboarding and growth
• Document processes that support expansion and scaling of the business

BASIC QUALIFICATIONS:

• Bachelors degree in engineering business or a related field OR high school diploma / equivalency certificate and 6 years of professional experience in account management customer success business development operations or a technical customer-facing role
• 5 years owning a defined book of business with accountability for customer health and revenue (retention realization expansion or collections) not just project delivery
• 5 years supporting customers on a technical product or service
• Professional fluency in English (written and spoken)

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in Africa including multi-country accounts local billing or tax regulation or selling through partners
• Professional fluency in French Portuguese or Arabic
• A track record of growing revenue inside existing accounts such as expansion additional sites or new ways the customer uses the product
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication with the ability to work clearly with executives operators and finance
• Experience with telecommunications satellite networking or similar infrastructure sold to enterprise or government customers

ADDITIONAL REQUIREMENTS:

• Willing to work early mornings evenings and weekends as needed for Africa time zones and critical milestones
• Willing to travel across Africa as needed

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.