Starlink Communications Manager (Consumer Lifecycle)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

STARLINK COMMUNICATIONS MANAGER (CONSUMER LIFECYCLE)

Starlink Consumer Communications is hiring a CommunicationsManager to run post-purchase email programs for existing customers: plan upgrades accessories bundles and referrals.

RESPONSIBILITIES:

• Plan write and run post-purchase email programs that grow revenue from customers who already have the kit (upsell upgrades accessories referrals and similar)
• Use targeting testing and reporting to improve conversion and scale those programs over time
• Support launches of new offers and products as they become available with a focus on attach upgrade and expansion
• Report on conversion revenue and related metrics
• Support other customer communications as needed including plan and price changes terms of service and new-country launches

BASIC QUALIFICATIONS:

• Bachelors degree in marketing business communications journalism economics or a related field
• 5 years of experience in lifecycle marketing CRM growth or consumer communications with owned programs that drove measurable upsell upgrade and retention outcomes

PREFERRED SKILLS AND EXPERIENCE:

• Hands-on experience building automated trigger-based lifecycle emails: targeting cadence A/B testing and reporting
• Demonstrated ability to write customer-facing copy
• Comfort owning experiment design and commercial metrics (conversion mix incremental revenue/ARR unsubscribe and complaint cost)
• Subscription or consumer-technology experience
• Comfort with data used to target and measure email programs
• Experience working with legal product and operations partners

ADDITIONAL REQUIREMENTS:

• Available to work extended hours and/or weekends as needed
• Willingness to travel as needed

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.