Starbucks Manager

The Starbucks Manager is responsible for leading all aspects of the in-store Starbucks operation including customer service beverage quality food safety sales growth team development inventory management and financial performance. This position ensures the department consistently delivers a welcoming café experience maintains Starbucks brand standards and operates efficiently while achieving sales and profitability goals.

• Deliver an exceptional customer experience by creating a friendly engaging and welcoming environment.
• Promote a culture of customer connection and service excellence.
• Resolve customer concerns and service issues promptly and professionally.
• Lead associates in providing fast accurate and courteous service.
• Build customer loyalty through consistent product quality and service standards.

• Oversee daily Starbucks operations including beverage production food preparation merchandising inventory management and sanitation.
• Ensure all beverages and food items are prepared according to Starbucks and company standards.
• Maintain proper inventory levels through effective ordering receiving and product rotation practices.
• Monitor product quality freshness presentation and availability.
• Ensure department equipment is operational maintained and cleaned according to standards.
• Execute promotional programs seasonal launches and merchandising initiatives.

• Recruit train coach and develop Starbucks associates.
• Create schedules that support operational needs while effectively managing labor expenses.
• Provide ongoing performance feedback coaching and recognition.
• Foster a positive inclusive and team-oriented work environment.
• Ensure associates are properly trained in beverage preparation food safety customer service and operational procedures.

• Manage department sales labor gross profit shrink and operating expenses.
• Analyze sales reports and operational metrics to identify opportunities for improvement.
• Develop action plans to achieve sales profitability and productivity goals.
• Control inventory and supply costs while maintaining service and product quality.
• Support inventory counts and ensure accurate recordkeeping.

• Ensure compliance with all food safety sanitation health and Starbucks operating standards.
• Monitor food handling storage labeling and temperature control procedures.
• Maintain cleanliness and sanitation throughout all preparation storage and customer areas.
• Ensure all associates follow company and regulatory requirements.
• Conduct routine inspections and address operational concerns promptly.

• Promote and maintain a safe work environment for associates and customers.
• Ensure proper operation and safe handling of equipment tools and supplies.
• Follow company accident prevention and incident reporting procedures.
• Support shrink reduction and asset protection initiatives.
• Maintain security of cash inventory and company assets.

• Collaborate with store leadership to support overall store goals and customer satisfaction initiatives.
• Participate in store meetings planning activities and cross-functional projects.
• Serve as Manager on Duty when assigned.
• Support company programs and operational priorities.
• Communicate department goals expectations and performance results effectively.

• High school diploma or equivalent.
• Previous food service coffee shop restaurant or retail leadership experience required.
• Strong customer service and team leadership skills.
• Knowledge of food safety and sanitation practices.
• Strong communication organizational and problem-solving abilities.
• Ability to work flexible schedules including mornings evenings weekends and holidays.

• Ability to stand and walk for extended periods.
• Ability to bend reach lift and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
• Ability to operate coffee espresso blending and food service equipment safely.
• Ability to work in a fast-paced food service environment.

• Leadership and team development
• Customer focus
• Beverage and food service operations
• Food safety and sanitation expertise
• Financial and operational management
• Communication and interpersonal skills
• Organization and attention to detail
• Problem-solving and decision-making
• Accountability and adaptability
• Sales and merchandising excellence

The Starbucks Manager plays a vital role in delivering an exceptional café experience by developing high-performing teams maintaining Starbucks brand standards driving sales growth and ensuring operational excellence food safety and customer satisfaction.