Stakeholder Connections Branch Chief

• Oversees and manages ASD-wide customer engagement strategy initiatives and programs. Ensures customer engagement initiatives and programs across ASD to maximize effectiveness and minimize operational redundancies. Assesses and influences the direction of the ASD customer relationship focus.
• Collaborates with ASD business line representatives to develop and implement strategies and tools that help ASD use customer insights to enhance business development and customer engagement planning activities and customer service delivery. Researches unique customer needs matches these needs to ASD products and services and directs precision marketing efforts to present the best possible solutions to targeted customers.
• Works with the communications team to develop customer awareness of the value of ASD products and services through website enhancement customer friendly language and high quality customer service. Improves return-on-investment for customer engagement activities to accomplish program objectives in a cost-effective manner.
• Manages customer engagement branch staff members performance by helping to set annual goals monitoring progress on day-to-day responsibilities providing feedback on documents and presentations and evaluating performance.
• Works closely with senior federal managers at agencies to promote increased customer use of ASD products and services and measures customer satisfaction with the customer experience.

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date if applicable
• Register with the Selective Service if you are a male born after 12/31/1959
• Direct Deposit of salary check to financial organization required.

If selected you must meet the following conditions:

To evaluate your qualifications your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated we recommend including the following information:

• Name address telephone number email address;

• Job Title (if Federal Service provide series and grade; if not in GS plan provide GS equivalent grade);

• Relevant work experienceshould include employer name job title start and end dates (month/year) the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

• Education certifications or licensuresIf the job announcement requires any education certifications or licensures make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g. Peace Corps Americorps) we encourage you to apply and include this experience on your resume.

The GS-14 salary range starts at $127829 per year.

To qualify you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.

Specialized experience is experience in the management of agency Information Technology client relations. This experience must include:

• Development and execution of IT acquisition strategies including functional and technical requirements necessary to meet client needs.

• Planning and executing established customer support goals with a business development focus; establishing and maintaining customer relationships.

• Preparing and conducting customer briefings seminars and site visits conducting face-to-face interactions with program and contracting support staff.

• Research and presenting findings for IT integration opportunities as well as related professional services projects.

• Performing business development and project management in a cost-reimbursable fee-for-service environment.

• Technical leadership providing technical advice and managing technical experts in information system technology and awareness of emerging technologies in order to provide recommendations on organizational requirements.