Staff Technical Product Manager Workshop Operations

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager Workshop Operations you will lead the execution of the product strategy and delivery of Scouts digital workshop operations ecosystem with a strong focus on third-party Dealer Management System (DMS) integrations and Scouts internal service digital products.

This role is critical in the preStart of Production phase and is focused on building foundational workshop and third-party integrations from the ground up. Own the integration between the Dealer Management System provider and Scouts in-house digital products that support service workshop operations including service order management warranty processing and technician workflows. You will work closely with Aftersales Business Retail Operations IT and DMS thirdparty partner to deliver scalable reliable and operationally sound solutions across Scouts direct-to-consumer retail network.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Strategy

• Own and execute the product vision strategy and roadmap for digital workshop operations platforms centered on DMS connectivity and internal Scout service systems.
• Lead early-stage definition and execution of Dealer Management System ahead of Start of Operations including standing up new integrations workflows and operating models where no prior baseline exists.
• Champion a modern API-first data-driven approach to Scouts service operations that prioritizes system reliability operational efficiency scalability and ease of use for Scouts direct-to-consumer retail network.
• Be accountable for the Dealer Management Systems performance across Scouts direct-to-consumer retail network ensuring reliable consistent service execution at every location.
• Align product strategy with broader Aftersales operational and business objectives.

Service Operations - Problem Solving

• Solve complex operational and technical problems requiring in-depth evaluation of systems data flows and operational dependencies.
• Navigate ambiguity inherent to 01 product development making informed tradeoffs as requirements partners and operational constraints evolve.
• Ensure critical data (service orders labor ops parts VINs warranty etc.) remains accurate and consistent between DMS and Scout internal systems.
• Support operational scalability as Scouts retail footprint grows and processes mature.
• Steer integrations that enable consistent execution across locations reducing reliance on manual process differences.

Lead Product Development

• Lead end-to-end product development for DMS integrations and workshop operations capabilities from discovery through delivery and continuous improvement.
• Ensure delivery against defined business objectives timelines and operational readiness criteria.
• Partner directly with the DMS provider to:
  • Define technical integration approaches data connectioncs and synchronization patterns.
  • Coordinate bug resolution enhancements and release compatibility.
• Collaborate with Aftersales Business Retail Operations and IT stakeholders to:
  • Integrate service orders warranty data labor operations parts information pricing rules and financial events with Scout internal platforms.
  • Enable seamless digital workflows for service specialists technicians and HQ users.
  • Support data exchange requirements between Scout platforms and required partner systems.
• Translate operational workflows and policies into clear technical requirements and system logic.

Integration & Technical Ownership

• Oversee the design development and troubleshooting of integrations between the third-party DMS and Scout internal digital products.
• Ensure smooth data migration synchronization and data integrity across all integrated systems.
• Evaluate document and optimize integrations using REST APIS web services and structured data formats (JSON XML).
• Define error handling monitoring and support processes to minimize workshop disruption.
• Collaborate with third-party vendor to resolve defects validate upgrades and maintain system performance.

Stakeholder Relationships

• Serve as a trusted technical advisor to internal teams and external partners translating workshop and service needs into scalable technical solutions.
• Work closely with:
• Retail Operations to ensure systems support real-world service execution.
• IT & Engineering to align on architecture security and platform standards.
• Finance & Warranty Operations to ensure accurate financial and policy-driven workflows.
• Drive alignment across stakeholders on priorities scope and delivery timelines.

Operationalize Products

• Lead rollout and adoption of workshop operations capabilities across Scouts direct-to-consumer retail network.
• Establish operational readiness criteria for new integrations and feature releases.
• Ensure solutions are implemented effectively within defined operational frameworks and processes.

Drive Technical Excellence

• Partner with Scrum teams to ensure scalable resilient and secure integration architectures.
• Establish best practices for API versioning and data validation.
• Proactively identify technical risks integration gaps and opportunities to simplify system interactions.
• Ensure solutions meet enterprise security privacy and reliability standards.

Measure Success

• Define KPIs related to workshop operations performance including service order throughput data synchronization accuracy integration uptime and error rates.
• Monitor system health and retailer adoption using dashboards and operational metrics.
• Use feedback from service specialists technicians and workshop managers to drive continuous improvement.
• Measure impact on repair cycle time operational efficiency and data quality.

Location & Travel Expectations:

• This role may be based out of theScout Motors corporate headquarters in Charlotte NC.
• This role requires 4-5 days per week in the office with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the companyfrom time to time.

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

• 8 years of product management experience with a strong focus on technical platforms system integrations or operational software.
• Proven success delivering DMS integrations service operations tools or workshop management systems.
• Automotive aftersales workshop operations or DMS experience strongly preferred.
• Experience working directly with external technology vendors.

Technical Expertise

• Strong understanding of distributed system architecture APIs cloud-based platforms and data integration patterns.
• Hands-on experience with REST/SOAP APIs web services and structured data exchange.
• Familiarity with DMS platforms service/warranty systems or technician-facing tools is required.

Skills

• Strong execution capability within complex multi-system environments.
• Proficiency with Agile tools and methodologies (Jira Confluence).
• Demonstrated experience delivering 01 products or platforms in pre-launch startup or transformation environments; comfort building systems and processes before steady-state operations.
• Ability to author detailed technical requirements integration specifications and workflows.
• Highly analytical problem solver comfortable with operational complexity.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Data-driven mindset; comfortable working with dashboards logs and basic SQL.

Education

• Bachelors degree in Computer Science Engineering Business or a related field.
• MBA or advanced technical degree preferred.

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave

This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range $140000.00 - $170000.00

Internal leveling code: IC8

Notice to applicants:

• To be considered for career opportunities at Scout Motors applicants must be 18 years of age or older.
• Residing in San Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing inNew York City:This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout Motors is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact